Nest Audio disconnects from bluetooth

[Vusal]

Hi all,

From 1st day, Nest audio gets disconnected from my MacBook all sudden, and I can not pair again for several hours, and it works after while.

I thought it will pass but no.

Since it passed 3 weeks, i can not return it.

What should I do?

Many thanks! 🙂 

[Vusal]

It says: 

The operation couldn't be completed.

(HMERelayConnectionDataErrorDomain error -100.)

[gmelanymelissa]

Hi there!

Thanks for posting in the community. I'm sorry to hear your Nest Audio is experiencing Bluetooth Disconnections. I'm happy to help.

To better understand the situation, I'd like to ask a few questions:

• How often does it happen?
• Are there other nearby Bluetooth devices turned on?
• Can the Nest Audio be played on either device?

In the meantime, let's check a few things:

• Nest Audio: This can solve some glitches. Refer to this article: Reboot Google Nest Audio. 
• MacBook: Restart your MacBook.

Keep me posted.

Best regards,

Melany

[Vusal]

Hello Melany,

Thank you so much for writing.

It happens every 2-3 days.
Yes, my laptop is connected to it's accessories via Bluetooth (mouse and keyboard).
No, when this problem arise, I can not pair with any(mac o windows) device. I can connect agian after reseting the Nest, or waiting for 1-2 days, so the problem resolves without any interpretation.

Restaring my Mac does not help, since it is related to the Nest.

many thanks for your help.

[gmelanymelissa]

Hi there!

Thanks for the follow-up information. As you mentioned after resetting the Nest Audio solved the inconvenience without any interpretation.

To better assist you, I'd like to ask a question:

• Did you get an error message?

Please try the steps here:

• Uninstall the app: Try uninstalling and reinstalling the Google Home app.
• Factory Reset: Ensure you are performing a correct Factory Data Reset (FDR) on your Nest Audio and try to pair it again.

Let me know how it goes.

Best regards,

Melany

[Vusal]

Good day,

- Uninstall the app - Done

- Factory Reset - Done

But still exist the problem.

1 more thing can be helpful.

the problem resolves, when I unplug the nest, and turn it on after 1 min. it works well again.

Most probably, it is has some internal problem.

And Google nest, clearly avoid taking responsibility, and did not accept return their defective product.

many thanks for your help,

[gmelanymelissa]

Hi @Vusal,

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Regards,

Melany

[Vusal]

I think you are confused. we were not talking about Nest camera, but nest audio.

Thanks anyway,

[gmelanymelissa]

Hello again!

Thanks for the information. I'm truly sorry for the inconvenience. I understand how frustrating it is when your Nest Audio isn’t working as expected.

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Feel free to let me know if you have any other questions.

Regards,

Melany

[Vusal]

Form Sent.

[gmelanymelissa]

Hi there!
 
We were unable to locate your submission form. Please fill out this form with all the needed information, including your Community Thread and Community Username, then let me know once you're done.
 
Keep me posted.
 
Regards,
 
Melany

[Vusal]

what is :

Community Thread and Community Username ?

Thank you,

[gmelanymelissa]

Hi @Vusal,

Thanks for the follow-up.

• Community Thread: This refers to the specific website link.
• Community Username: This is the unique name or nickname you use on the website (e.g., Vusal).

Let me know if you have any other questions.

Regards,

Melany

[Vusal]

Many thanks for message!

For now it works well again.

Maybe the problem was not inserting the cabel fully,