Nest Hub Display, no power at all when plugged in.

[Cbrophy78]

Nest hub stopped working. Have a black screen plug doesn't power device. New plug also doesn't power device. Unsure what I need to do. Other than buy a new one. 

[frances]

Hi Cbrophy78,

Thanks for reaching out. I appreciate you taking the time to try a variety of troubleshooting steps! I understand your concern, having a device not power on is a concerning issue. 

Could you please try one more troubleshooting step?

On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.

  

Please let me know if your device powers on or not. Let's get this issue resolved! 

[Cbrophy78]

Frances,

Yeah there is no power going to the device. Also tried another Hub cord. Thanks for this info.

[frances]

Hi Cbrophy78,

Thanks for trying that troubleshooting step, I appreciate your time!

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 9-3913000031836. 

[frances]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any questions regarding this issue or case, feel free to contact the support team and refer to Case ID listed above. Thank you, and have a nice day.