04-21-2022 04:44 PM
My Nest hub is connected but only a gray screen. I can swipe up from bottom and get the brightness (can adjust) and gear (no action). Can control volume and adjust things in the app, but just this infernal gray screen.
04-21-2022 06:26 PM
Hey tommy_r,
Thanks for reaching out.
I know how challenging it can, not having a working device when needed - we're here to help. To confirm, is it a blank screen or there's a G icon in the middle? Also, to get a better picture of what's happening on your device - please send a video showing the issue.
Looking forward to your response.
Cheers,
Muddi
04-23-2022 05:04 AM - edited 04-23-2022 05:05 AM
White screen. Setting volume and brightness ok and devices responds in the home app like it's working normally. But spinning circle on reboot. I reset once and setup again and worked for a day then back to this.
https://photos.app.goo.gl/Lp331KspA5KHBxCj6
https://photos.app.goo.gl/RdFcbmnq3FD2XTRc7
04-26-2022 05:00 PM
Hey tommy_r,
Thanks for sharing those videos. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Cheers,
Muddi
04-29-2022 06:13 PM
Hey tommy_r,
I just wanted to check if you are able to fill out the form?
Cheers,
Muddi
05-04-2022 05:17 AM
Hey tommy_r,
We got the form you've submitted. We send you an email about your concern and let's continue through that channel.
Cheers,
Muddi