Nest Hub Max Reset doesn’t work it’s stuck on recovery screen

[Kgotlat]

The reset doesn’t work the device is stuck on recovery screen.

[David_K]

Are you using the original power supply and adapter that came with your device?

Have you tried putting your device into recovery mode?

1. At the back of the display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with the G logo shows up.
2. Repeat step one 10 more times (for a complete total of 11 times).
3. After plugging the power cord back in for the 11th time, wait a few moments for the device to reset.
4. It should announce “Welcome to Google Home” to let you know it’s ready to set up.

[Azarco]

Hey there,

davidking, thanks for providing that helpful steps!

Kgotlat, how's it going with your Google Nest Hub Max? Did the suggested steps above help? Let us know by updating this thread and the Community will be happy to lend a hand.

Best,

Alex

[Azarco]

Hello Kgotlat,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,
Alex

[Muddi]

Hey Kgotlat,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi