Nest Hub Max Wrong Time

[Markee68]

I have just setup a Nest Hub Max in the UK.

The UK time is currently 4.00pm.

The Nest Hub Max is showing the time as 08.00am.

i cannot for the life of me find a way to change to the correct time. I found a couple of settings in Google that were set to a US location, but I’ve changed to UK.

Can anyone please throw any light onto how I can get this device to show something as basic as the correct time?

I have searched online and all the solutions I found to this issue point to settings that simply don’t exist on the device anymore.

Thank you.

[Markee68]

Carried out factory reset, setup device again and still showing wrong time.

it really shouldn’t be this hard!

[MplsCustomer]

@Markee68 

Your time zone should be determined by the home address you've specified for your Google Nest "home/structure" in the Google Home app.

[Markee68]

I’ve set my home address as a UK address.

[MplsCustomer]

@Markee68 

If you set your "home address" after setting up your Nest Hub Max, perhaps rebooting your Nest Hub (either in the Google Home app or by unplugging it for a minute) would refresh the time shown on your Nest Hub.  We had a "home address" specified in the Google Nest app and Google Home app long before we got our first Nest Hub, so we haven't encountered this.

[Markee68]

My home address hasn’t changed, if edited it and re entered the same address but ultimately my home address hasn’t changed always been the same in my Google account.

[MplsCustomer]

@Markee68 

I only suggested that because you said you found a couple of settings in Google that were set to US times that you changed.  So maybe, after changing those settings, a reboot of your Nest hub Max would resolve the time.  Did you buy your Nest Hub Max from the Google Store?  I'm asking because it looks like your Nest Hub Max is showing the time zone as Google Nest's headquarters in Palo Alto, California.

I can't find any clear documentation from Google Nest on the time shown on Nest Hubs.

[Markee68]

Hi yes, I’ve rebooted a few times now but still no joy.

Yes, I did buy from the Google Store online.

[MplsCustomer]

@Markee68 

I don't know.  If you go manage your Google account, do you have an address set under "Personal Info"?

I don't know if it's worth doing a factory reset (https://support.google.com/googlenest/answer/7073477) or whether that would even help.

What were the couple of Google settings you found that were set to U.S. times?  Maybe there's a clue there.

When you bought from the Google Store, were you ordering from the UK?  I've seen postings over the years about Google Nest devices being hard-configured for the country in which they were sold.

[Markee68]

I’ve factory reset and rebooted a couple of time.

if I say “ok Google, what is the time” it reads out the time and states it’s located in Palo Alto, California.

i really don’t know what else I can do!

[MplsCustomer]

@Markee68 

You could try contacting Support; maybe you have a defective Nest Hub Max, or maybe they have a solution for a Nest Hub Max that's locked in on Google Nest's headquarters city as its location:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[Markee68]

Sorted it.

when editing the address within the Home app I was going into my profile and then Google account then manage Google account.

But, there is also a home address setting in the Home app itself, which did look correct but when i edited it it showed the  country location as California, USA!

[MplsCustomer]

@Markee68 

Yes, Google Nest uses the "home address" for your home in the Google Home app.  They must default it to Palo Alto, CA, USA.

[Markee68]

Thank you, yes I did try this 

Went through all the steps and then it said "try again during support hours" but didn't say what support hours were.

Thanks for all your help, but looks like it might be a duff unit.