Nest Hub display language randomly changing

[Clzeni]

Nest Hub 2nd gen language

My Nest Hub has started randomly changing its display language to Spanish. Or Portuguese - I can't tell. I never use the voice features but I do use the touch screen sometimes. Or, I did use it sometimes. I don't understand Spanish. Or Portuguese.

And if I reboot the thing, it's back in English.

I can't find a setting for language. 

Ideas please... thanks

[Alex_S · Accepted solution]

Hi Clzeni,

That certainly hasn’t been easy for you. Let’s further look into it. Is there a secondary language set on Google Assistant? Kindly check what the system firmware version of your Google Nest Hub is.

Regards,
Alex

[Clzeni]

System firmware version: 14.20230831.4.72

Cast firmware: 3.71.387262

No secondary language set. I don't use Google Assistant, only touchscreen. I can reboot the unit via the Home app and English  returns. But the other language comes back within a hour or so.

Thanks!

[Alex_S]

Hi there,

Your Google Nest Hub 2nd gen device’s firmware is up-to-date. Strange why the language keeps changing. Try to perform a factory reset and set it up again. Then, monitor its behavior.

Best,
Alex

[Clzeni]

After your first message asking about secondary language I decided to check. Sure enough Spanish was set. I didn't set it; nobody in this house speaks Spanish. In any case I deleted the secondary language; the display immediately flipped to English and has remained that way. 

I am grateful for your assistance here. Thanks!

[Alex_S]

Hello Clzeni,

That’s good to know! I’m glad that we were able to sort this out. Should you have other questions or concerns about your Google Nest Hub 2nd gen device, you know where to find us. We’d be happy to help.

Cheers,
Alex