06-20-2022 09:41 PM
The Nest Hub display is located in the hallway close to the Master's bedroom. Before I go to bed, I set up the volume to 8 so I can hear Nest Hub play my playlist at a given time (as I set it to play at 7 am everyday). When I wake up in the morning, past 7am, I can hardly hear the music. I check the volume and it was set down to 5. I have tried this for weeks now and it always does that. I have also tried to turn off the "Lower the volume when listening" and still doesn't work. Am I missing something?
Thanks,
Tom
06-24-2022 02:23 PM
Hey tomcat82453,
That certainly hasn't been easy for you — let's check this out.
A few questions: did you set up a routine with alarm on it? How about when you an alarm that is not part of routine?
Try these steps:
Make sure that the mobile device is linked to the same account as the Google Nest or Home device.
Let us know how it goes.
Thanks,
Alex
06-24-2022 06:34 PM
Hi Alex,
06-26-2022 02:51 PM
Hey tomcat82453,
Thanks for updating us and we appreciate you trying the suggested steps above. Have you tried resetting your Nest Hub?
Regards
Alex
06-26-2022 04:47 PM
Hi Alex,
Thanks for your reply. Actually, I received a replacement about two weeks ago. I'll call this Nest B. The first one I RMA'ed (I'll call this as Nest A) did the same thing (reducing the volume) and worse. Nest B performed better except the volume reduction issue. And, yes, I have reset this new one to its factory setting.
06-27-2022 11:03 AM
Hi tomcat82453,
Thanks for letting us know. Do you have the 1st Gen Nest Hub? If so, could you please provide us with the cast firmware version of your device? Also, let me know if you see the option Operating System Version.
Regards,
Alex
06-27-2022 02:38 PM
Hi Alex,
Both hardwares I received are 2nd Gen. Here's the info:
System firmware version: 290464
Cast Firmware: 1.56.290464
Thanks again.
06-27-2022 03:05 PM
Hi tomcat82453,
Thanks for the additional information. Could you fill out this form so that our team can further check on this? Let us know once you're done.
Regards,
Alex
06-27-2022 04:39 PM
Hi Alex,
I've just filled out the form for the issue.
Best,
Tom
06-28-2022 11:50 AM
Hey tomcat82453,
We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hrs.
Regards,
Alex