08-27-2021 11:47 AM
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Original Poster: Andy Lock 4101
I have tried hard reset and reboot, but I can't get past the Connected screen.
Answered! Go to the Recommended Answer.
08-27-2021 11:48 AM
08-27-2021 11:47 AM
08-27-2021 11:48 AM
08-27-2021 11:49 AM
09-20-2021 12:54 PM
Hello im having the same issue after switching broadband supplier my hubmax will only go as far as saying connected. Entering code then comes back unable to connect.Ive plugged a tp link extender in to router and it will connect by wifi on the tp link? I have moved hub right next to router but no joy. Can anyone please help me.
09-20-2021 05:44 PM
Hello johnbeaton01,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 9-8258000032146.
Kindly,
Ai
09-24-2021 10:05 AM
Hi All,
We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, please contact Google Support with the Case ID listed in the post above. Thank you.