Nest Hub screen won't show anything except connected. Follow the instructing in the Google Home app

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Andy Lock 4101 

I have tried hard reset and reboot, but I can't get past the Connected screen. 

[Rdianco]

Hi Andy, 

I understand that engineering are aware of this issue and are investigating a possible cause. Unfortunately there are no additional steps I can suggest at this time. Sit tight and hopefully this will be resolved soon. 

All the best, 

- From Phil S UK (Silver Product Expert)

[Rdianco · Accepted solution]

I just left it alone on that screen and things sorted themselves overnight

- From Andy Lock 4101 (Original Poster)

[Rdianco]

Hi Andy Lock, 

Thank you for updating us. I am glad to hear that your device is working normally again.

• Could you please send feedback via Google Home App or your device with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  

Your feedback is greatly appreciated, as it will help our engineering team address this issue. 

As this issue has been resolved, I will go ahead and lock the thread. If you have any new questions or concerns, feel free to make a new post. Thanks. 

- From Frances (Community Specialist)

[johnbeaton01]

Hello im having the same issue after switching broadband supplier my hubmax will only go as far as saying connected. Entering code then comes back unable to connect.Ive plugged a tp link extender in to router and it will connect by wifi on the tp link? I have moved hub right next to router but no joy. Can anyone please help me.

[ai]

Hello johnbeaton01,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 9-8258000032146.
Kindly,
Ai

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, please contact Google Support with the Case ID listed in the post above. Thank you.