Nest Hub stuck G gray screen

[EricH303]

Doesn't work after multiple times factory reset and nothing still

[Muddi]

Hey EricH303,

Thanks for reaching out. I know how challenging it can be not to have a working device when needed. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:

• When was this issue (stuck on gray G logo) first noticed?
• Was the device already in this state when you first discovered it?
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?
• What are the troubleshooting steps you've already tried?

Please try these steps below that may help us fix the issue:

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plugs the device back in. Release the volume button once the device turns back on.)
2. Attempt a factory reset once device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let us know how it goes.

Cheers,

Muddi

[nate_tjhi]

I tried your method as described, it does not work.. 
still stucked in the G logo,  what else can be done ?

[Muddi]

Hey nate_tjhi,

Thanks for trying. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Cheers,

Muddi

[nate_tjhi]

Thanks.. just filled up the form...
I have tried those Recovery Mode and Factory Reset.. in my case, it does not work at all... it stay there at the G logo.

[nate_tjhi]

hi I have the same issue with this Google Nest. stuck in the G logo.. even after pressing and unplugging as you said, it still there turned on with the logo and stay there.  what else should be done ?

[vpiccio]

Certo è scandaloso che non si può ricevere un firmware sostitutivo, dato che pare che l'inconveniente si generi quando si scarica un aggiornamento automatico senza nessun avviso e di spegne il dispositivo. Da Google nessuna assistenza!!!

[Muddi]

Hey nate_tjhi,

Thanks for the update. We got the form you've submitted and sent you an email about your concern.

vpiccio: Sorry to hear about the trouble. Please provide more details about the issue so we can assist you properly.

Looking forward to your response.

Cheers,

Muddi
 

[Muddi]

Hey vpiccio,

How's your device? Let us know if you still have issues with your speaker, and we're glad to help.

Cheers,

Muddi

[Muddi]

Hey vpiccio,

Do you still need help with your Google Nest Hub? Please let us know if you still need help as I'm about to close this thread after 24 hrs. due to inactivity.

Cheers,

Muddi

[vpiccio]

Non si è ancora risolto alcunché

[Muddi]

Hey vpiccio,

Thanks for getting back to us. To confirm, are you able to fill out the form?

Looking forward to your response.

Cheers,

Muddi

[vpiccio]

Modulo di che? Mi sembra tutto una presa in giro!

[nate_tjhi]

hi Muddi, 
What's going on now ?  it's been a month as they took my display and nothing come back with a news. is there a number I can call ?  I try to call local support and they said it's beyond their tier to support.  so please let me know what is happening now ? thanks.

[Muddi]

Hey nate_tjhi,

Apologize for the late response here. The team was able to track your device and confirmed that the replacement will be sent to the new address that you've provided in the email. Please check your inbox because you will receive an email about your replacement device.

@vpiccio: To confirm, are you having the same issue with your Nest Hub? If yes, please share a video showing the issue to have a better picture of what's happening on your device.

Keep us posted.

Cheers,

Muddi

[Jake]

Hey all,

I wanted to check in and see if you managed to see Muddi's post? Please let me know if you are still having issues with your device. I would be happy to assist, and ensure your device is working as intended.

Best regards,
Jake

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake