02-21-2022 05:44 PM
Doesn't work after multiple times factory reset and nothing still
02-21-2022 11:11 PM - edited 02-21-2022 11:12 PM
Hey EricH303,
Thanks for reaching out. I know how challenging it can be not to have a working device when needed. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:
Please try these steps below that may help us fix the issue:
Let us know how it goes.
Cheers,
Muddi
02-22-2022 10:10 PM
I tried your method as described, it does not work..
still stucked in the G logo, what else can be done ?
02-23-2022 12:09 AM
Hey nate_tjhi,
Thanks for trying. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.
Cheers,
Muddi
02-23-2022 05:19 AM
Thanks.. just filled up the form...
I have tried those Recovery Mode and Factory Reset.. in my case, it does not work at all... it stay there at the G logo.
02-22-2022 10:08 PM
hi I have the same issue with this Google Nest. stuck in the G logo.. even after pressing and unplugging as you said, it still there turned on with the logo and stay there. what else should be done ?
02-23-2022 05:26 AM
Certo è scandaloso che non si può ricevere un firmware sostitutivo, dato che pare che l'inconveniente si generi quando si scarica un aggiornamento automatico senza nessun avviso e di spegne il dispositivo. Da Google nessuna assistenza!!!
02-24-2022 04:55 PM
Hey nate_tjhi,
Thanks for the update. We got the form you've submitted and sent you an email about your concern.
vpiccio: Sorry to hear about the trouble. Please provide more details about the issue so we can assist you properly.
Looking forward to your response.
Cheers,
Muddi
03-29-2022 08:03 AM
Hey vpiccio,
How's your device? Let us know if you still have issues with your speaker, and we're glad to help.
Cheers,
Muddi
03-31-2022 07:57 AM
Hey vpiccio,
Do you still need help with your Google Nest Hub? Please let us know if you still need help as I'm about to close this thread after 24 hrs. due to inactivity.
Cheers,
Muddi
03-31-2022 08:26 AM
Non si è ancora risolto alcunché
04-01-2022 01:21 AM
Hey vpiccio,
Thanks for getting back to us. To confirm, are you able to fill out the form?
Looking forward to your response.
Cheers,
Muddi
04-01-2022 06:05 AM
Modulo di che? Mi sembra tutto una presa in giro!
04-01-2022 04:08 AM
hi Muddi,
What's going on now ? it's been a month as they took my display and nothing come back with a news. is there a number I can call ? I try to call local support and they said it's beyond their tier to support. so please let me know what is happening now ? thanks.
04-07-2022 07:32 AM
Hey nate_tjhi,
Apologize for the late response here. The team was able to track your device and confirmed that the replacement will be sent to the new address that you've provided in the email. Please check your inbox because you will receive an email about your replacement device.
@vpiccio: To confirm, are you having the same issue with your Nest Hub? If yes, please share a video showing the issue to have a better picture of what's happening on your device.
Keep us posted.
Cheers,
Muddi
04-18-2022 12:25 PM
Hey all,
I wanted to check in and see if you managed to see Muddi's post? Please let me know if you are still having issues with your device. I would be happy to assist, and ensure your device is working as intended.
Best regards,
Jake
05-03-2022 11:08 AM
Hey all,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake
05-05-2022 10:55 AM
Hey all,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake