Nest Hub stuck on G screen

[Drgnflyjnz]

Are 1st generation nest hubs repairable? Mine is stuck on the G screen and I have tried everything suggested by support. At this point do I trash it? Can it be salvaged? I’m really frustrated right now because no help was offered besides doing a factory reset when they know that’s not going to work.  

[MplsCustomer]

@Drgnflyjnz 

If you haven't done so already, you could try putting your Nest Hub into "recovery mode" as described by @David_K  on this post:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/OK-I-ve-tried-all-the-suggestions-but-m...

[Drgnflyjnz]

Tried that and it didn’t work. 

[Muddi]

Hey Drgnflyjnz,

Chiming in, we appreciate all your efforts. Since all troubleshooting steps have been exhausted, the next best thing to do is escalate this with our higher tier of support. Please fill out this form with all the needed information and let us know once you're done.

Also, please provide the information needed below:

• When did you first notice the (stuck on “G” logo) issue?
• Was the device already in this state when you first discovered it?
• If not, was the device in use when it happened?
  If so, what were you trying to do?
• Did you unplug the device before you noticed the issue?
• Was there a power outage shortly before you discovered the issue?
• When and where did you purchase your device?

@MplsCustomer: Thank you for helping here.

Cheers,

Muddi

[Muddi]

Hi Drgnflyjnz,

Checking in, have you had the chance to fill out the form?

Cheers,

Muddi