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Nest Hub

AlexanderD
Community Member

I am trying to set up my Nest Hub (2nd Gen) with no success. I have now spent multiple hours on this issue and have tried all recommended fixes. I keep getting the message "Nest Hub has been found. It needs to be activated before setup." And " The device has a few extra steps before you can start setup." 

When I select "Go to Help Center" they suggest using a device other than a Pixel phone to complete setup. I don't have another device. I have all the location services turned on as well as wifi and Bluetooth. I have reset my router, my phone, reinstalled the Google home app, moved both the Nest Hub and my phone right next to the router. Nothing. 

Any suggestions? You would think the Google devices would work more seamlessly than this.

4 REPLIES 4

Cathal_S
Gold Product Expert
Gold Product Expert

Hi there,

Please have a look at the Google Nest blog post linked below and if you are from the US or Canada contact support using the link provided in that post.

https://www.googlenestcommunity.com/t5/Blog/Heads-Up-Device-Activation/ba-p/176077 

 

Regards,
Cathal

Muddi
Community Specialist
Community Specialist

Hey AlexanderD,

 

Chiming in to ensure everything is covered here. How was your device? Please let us know if you still need hep, and we're happy to assist you further.

 

@Cathal_S: Thanks for your help here.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey AlexanderD,

 

It's me again. How's your Nest Hub (2nd gen)?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey AlexanderD,

 

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

 

Cheers,

Muddi