Nest Max hub

[Laurent3D]

Still dark screen after few minutes. I have no issue on may phone or Samsung tablet... It is very desapointing.

[David_K]

Are you using the original power supply and adapter that came with your device?

Have you tried putting your device into recovery mode?

For Google Nest Hub (1st gen)

1. Unplug your device then hold down the volume button while plugging it back in.
2. Release the volume button once the device turns back on.
3. Once the device boots into recovery mode, factory reset the device (hold down both the volume up and volume down buttons at the same time).

For Google Nest Hub (2nd gen) and Google Nest Hub Max

1. At the back of the display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with the G logo shows up.
2. Repeat step one 10 more times (for a complete total of 11 times).
3. After plugging the power cord back in for the 11th time, wait a few moments for the device to reset.
4. It should announce “Welcome to Google Home” to let you know it’s ready to set up.

[Jake]

Hey Laurent3D,

I wanted to check in and see if you managed to see davidking post? Please let me know if you are still having issues with your device. I would be happy to assist, and ensure your device is working as intended.
 

Thanks for the helpful reply davidking.

Best regards,
Jake

[Laurent3D]

Hi Jack still not working, black is black, boring. Thank you for any help

[Jake]

Hey Laurent3D,

I am sorry once again for the delayed reply. Do you mind me asking if you are still running into the issue with your screen? Please let me know, as I would be happy to review, and escalate your issue to our Team.

Best regards,

Jake