Nest Mini fails to finalize setup

[jamesarstewart]

New gen 2 nest mini, can be seen in Home app and volume can be controlled. Mini will respond to voice commands but appears offline in Home App.

Mini will prompt us to log into the home app daily to configure the Mini but it will not finish setup. Setup fails at final stage of saving settings.

Tried all the recommended steps in other posts but no luck. Please help.

[Alex_S]

Hi jamesarstewart,
 

Thanks for posting — let's get this sorted out. A few questions: are you using a dual-band router? If yes, on which band are you connecting your Google Nest Mini? Do you have other Google Home devices connected to the same network? 
 

I’ll look forward to your response.

Best,
Alex

[jamesarstewart]

Yes, I do have a dual band router. I've attempted set up on both the 2.4 and 5ghz bands. I have 2 first gen Mini's and a google home running. They all work correctly on either network.

[Princesss]

Hi jamesarstewart,

Thanks for the additional info. Could you move the Google Nest Mini closer to the router? Also, do still remember when and where did you purchase your Google Nest Mini so we can check your warranty options?

Best,

Princess

[jamesarstewart]

The Mini is next to the router, no change. The device was a gift to my daughter for her birthday. we do not know when or where it was purchased. 

Is there a firmware update that could fix this issue?

[Juni]

Hi there,

Thanks for the additional information you shared. What phone are you using (Android or iOS)? If possible, could you try to use another phone to isolate this?

I look forward to your response.

Regards,

Juni

[Muddi]

Hey jamesarstewart,

We just wanted to follow up on this. Let us know if you still need help with your device, and the Community will be happy to lend a hand.

Cheers,

Muddi

[jamesarstewart]

I was using an Android phone nut tried an Iphone yeserday. It completed setup and appeared to be working. Later in the day when I tried to use the mini I was asked to log into the home app to set it up again. Then this morning I have a notification that the device was removed from my home.

[Muddi]

Hello jamesarstewart,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Juni]

Hey there,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Cheers,

Juni

[Princesss]

Hi James,

I've seen that you have been assisted via email. I'll consider this post as complete and let's continue working on that channel so we can assist you further. Feel free to start a new topic anytime you need assistance with your Nest devices and the Community would gladly lend a hand.
 

Best,

Princess