Nest Mini region selection

[kaloba]

I am trying to set up my Nest Mini using Google Home.

When I select a region and click next, the screen just flashes very briefly and nothing happens.

I get stuck the whole time choosing the region. Restarting, reinstalling, etc. has so far brought nothing. Choosing any other regions is also not working.

Does anyone know how to solve this issue?

[Muddi · Accepted solution]

Hey everyone,

Just a quick update. Our teams are aware of this and looking into this issue at hand. I'll make sure to update the thread as soon as I have more information to share.

Cheers,

Muddi

[wool]

I am having the exact same trouble with my Google Home Display. Infuriating. 

[Princesss]

Hello everyone,

Thanks for posting. 

Could you tell us what country are you located at? Let's go ahead and try to select US as your region and see if it works. You may also follow these steps.

1. Plug in your speaker or display.
   • If the device has been used before, factory reset your speaker or display before you continue.
2. On your phone or tablet, open the Google Home app .
3. Tap the Add icon Set up device New device follow the in-app steps.
   1. If the Set up devices button is not on the screen:
      1. To set up your first device in the Home app, tap Get started Set up new devices Create another home Next enter a home nickname and address.
      2. To set up all other devices, at the top left, tap the Add icon Set up device New device.
      3. Follow the remaining steps.
4. You’ll be able to opt out of some settings, like Voice Match or personal results. You can change these settings at any time after you complete setup.

Let us know if it works.

Best,

Princess

[AlbionHsn]

Still the same - nothing happens after setting up a new Home. Which btw it should be easily added to already existing Home

[Muddi]

Hey folks,

Chiming in to ensure everything is covered here. Just an added question: what country are you located in? What is the make and model of your phone? Also, have you tried using a different phone/tablet?

Cheers,

Muddi

[AlbionHsn]

Hi Muddi, my region is Kosovo for the moment. It worked at the beginning when I bought it. The problem started when I had to change the wifi password of the one that my nest 2 was connected and couldn’t connect to the wifi anymore. Now that I need to resetup my nest 2 it’s not working with any of the regions provided.

As per device, I am trying to use the same iphone 11 I had used initially for the 1st setup - nevertheless, now won’t come out of that region setup screen whatever I do choose as a region - seems like the app itself its not working properly. 

Honestly, this is the most frustrating experience so far with google products.

[Muddi]

Hey Kosovo,

Happy to hear that factory resetting the device resolved the issue and thanks for keeping us in the loop. Let me know if you still have questions and concerns about your device and we're glad to further assist you.

@AlbionHsn: Got it! Please note that the Google Home app and Nest Mini are not officially supported in your country. Also, we can only guarantee the full functionalities of the speakers in those countries where the device is officially supported (check lists of countries here). As a workaround, you can change the language on your phone/tablet to EN_US or EN_UK, then try setting up your device again.

We're always looking for ways to improve and make the Google Home/Nest devices available to different regions. Keep an eye out for news and updates.

Hope this helps.

Cheers,

Muddi

[AlbionHsn]

Hi to you again, I still have the same problem and no way to setup again. Can the region be by passed in any way?

The irony of this situation is that I have setup the first time and now its impossible in any way I try

[AmerMiftari]

Pershendetje Albion.

deshta me tpyt a mujte me gjet ndonje zgjidhje per nest mini, te njejtin problem e kam edhe une.

[AlbionHsn]

Tung Amer,

Fatkeqsisht hala nuk kom bo zgjidhje. Ironia osht qe e kom pase krejt ne rregull po per shkak qe me osht dasht me ndru passwordin e wireless-it ne shpi krejt kjo ka ndodhe dhe tash spo bon cfardo lloj menyre!

[Nwuhwcev]

Hi muffin I’m Lizzy and I am having the same problem it won’t work I’m just stuck on that page I try resetting it and everything it’s brand new as well I even re download it nothing. My region is United states

[Carm180]

Hello! I also cannot get past the regions page. No matter how many times I hit continue, nothing happens. 

This question is not on the suggested topics page, so the links provided aren’t helpful at all. 

I’ve had this device for several years and never had this problem. 

So far I have;

Restarted google chrome itself twice

Reset my iPhone 

Uninstalled the google home app and restarted

Reset my modem and router

[MplsCustomer]

@Carm180 

Perhaps there is something broken on Google Nest's servers. There are now 2 other posts in the last 2 hours about not being able to select a "region":

https://www.googlenestcommunity.com/t5/Chromecast/Chromecast-won-t-let-me-get-past-select-your-regio...

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Home-Mini/td-p/371578

[Misskathi]

I’m having the same problem. 

[Juni]

Hi folks,

Thanks for the help, @MplsCustomer.

@Carm180 and @Misskathi, thanks for reaching out. I know how it feels when something isn’t working as it should, and we appreciate the troubleshooting that you did.

Which Nest speakers or displays are we trying to set up? It seems like this is isolated to iPhone devices only. Could you both try to use an Android phone to set up your devices and let us know if it will make a difference?

I look forward to your responses. 

Regards,

Juni

[Carm180]

I have a google home device. I’ve had it for many years and never had this issue with it before. I live alone and have iPhone. My daughter, and my boyfriend also have iPhones. 

Thanks for the idea, but I just don’t know anyone with an android. I’m going nuts without being able to cast on my tv and really need to resolve this!

Any other info would be awesome.

[Juni]

Hi folks,

Thanks for the response. Our team is already looking into this behavior and is still digging deeper. I'll combine this with the similarly popular problem on this community thread. This topic will automatically lock after it is merged into the main one; therefore, I advise you to follow the main one instead if you want to stay up to date.

Thanks,

Juni

[wool]

Mine finally started working after I gave up for the day and:

Reset the Nest back to factory settings
Restarted my modem
Set up the Nest as a new product.

The region didn't even come up as a question during this setup. Glad to have fixed it, but it was extremely irritating at the time.

[Nwuhwcev]

How when I did that it didn’t work

[kaloba]

I did a factory reset on the nest mini and it is still not working for me. I also followed the steps from @Princesss . I am living in Germany und using an iphone 11 pro for the configuration.

[Muddi]

Hey kaloba,

Thanks for trying. To confirm, what is the language set on your phone? What is the iOS version of your phone? Have you tried to uninstall and reinstall the Google Home app on your phone? How about the Google Assistant app?

Cheers,
Muddi

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi kaloba,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[Muddi]

Hey AmerMiftari,

We appreciate your efforts. Please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.

Cheers,

Muddi

[Muddi]

Hi Mearnsy,

I appreciate the quick response. Let's try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Mini).

Keep me posted.

Cheers,

Muddi

[Mearnsy]

Hi Muddi,

Thanks for this - we were able to set up the nest mini using a remote hotspot. 

Thank you!

Tom

[LovelyM]

Hello Mearnsy, 

Happy to hear that using a remote hotspot got your Google Nest Mini working! I want to make sure everything is covered on your end. Let me know if there's anything else you need.

Kind regards, 
Lovely

[LovelyM]

Hey there, 

We haven't heard from all of you for awhile, so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates, or just a discussion topic, feel free to start a new thread here in the Community.

Cheers,
Lovely

[AmerMiftari]

My issue still remains the same after trying everything everyone mentioned in this thread, the coutry screen wont go past that, please dont ignore me and fix my issue. Thank you

[cksim79]

I’m from Singapore. 
facing the same issue. It’s always stuck at select region despite reset nesthub to factory default several times. 
please help. 

[Juni]

Hi cksim79,

Thanks for posting here in the Google Nest Community. Have you had the chance to try the steps provided by Muddi? Using another phone can help us further isolate the issue. 
 

Let me know how it goes.

Thanks,

Juni

[hoseinsadeghi]

hello this my problem 

[Muddi]

Hey hoseinsadeghi,

Thanks for updating the thread. Could you tell us the troubleshooting steps that you've done. Also, what country are you located in?

Cheers,

Muddi

[Zozo1]

I’m in the U.S. and currently having this problem. It’s a new nest mini. I keep getting stuck on the select region screen. 

[Muddi]

Hi Zozo1,

Thanks for the information. To confirm, have you tried using a different phone/tablet? What is the make and model of your phone?

Cheers,

Muddi

[Muddi]

Hey Zozo1,

How was your device? Have you had the chance to try using a different phone/tablet to setup your device?

Cheers,

Muddi

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Regards,

Juni

[Frene]

For people having this issue, check to make sure you don’t have a VPN on your device. I had the exact same issue. I turned off my VPN and it works like a charm

[Kab132]

For us technically ignorant people what is a vpn and how do I turn it off? I just did a factory reset 2 weeks ago on my nest and this is an absolutely new issue after my system crashed. I have no clue why I can’t get past the region selecting screen. I’m using an iPhone 13 to try to reset the nest again

[Muddi]

Hey folks,

@Frene: Thanks for sharing.

VPN means Virtual Private Network. This type of network allows you to browse the web with more privacy and security. We don't recommend connecting your Google Home/Nest devices as it blocks some of the functionalities of your device. You can check your phone if there are installed VPN applications.

If you're still having issues setting up your device, try using a different phone or set it up using a different network like mobile hotspot.  Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest device).

Cheers,
Muddi