Nest Products keep dropping WiFi Connection

[Jaythompson5]

I need help! I have had the Nest Hub Max and 4 google home minis since this past December. Just recently, all of those devices, along with my Nest Cameras drop from WiFi at least once per day. This has been going on for about a week.

PLEASE, before you suggest for me to restart my Router, Modem, Device or any combination of the above, understand that I have done those things too many times to count! I even went and got a new router from my ISP (because I was told that I had a router issue), and changed the settings so that the Self Organizing Network is turned off, Dynamic Frequency Selector (DFS) has been turned off, and all of my devices are on a separate, 2.4 ghz IoT network. I did not have this problem before last week, and have not "added" any new electronics to my household. All other WiFi devices (Computers, Tablets, PS5, etc) work perfectly fine in my home at the same time that the Nest Products say that they "cannot connect". Once I reboot the devices, they stay connected for a certain period of time, only to disconnect at what seems to be the most inopportune time. 😡

Can someone please help with something other than "Factory Reset your devices/router/modem", or "check your firmware"? I'm at my wits end...

[MplsCustomer]

@Jaythompson5 

Google Nest should provide written documentation on Wi-Fi issues on its Google Nest Help pages.

I'm guessing that some Wi-Fi settings--and even some Wi-Fi routers--may be problematic for Google Nest devices, but I have no idea which ones. We have Xfinity as our ISP and have two wired Linksys routers configured as access points and connected to our Xfinity router/modem. We have pretty plain Wi-Fi settings; in fact I have no idea what "Self Organizing Network" and "Dynamic Frequency Selector (DFS)" even are. And we do NOT have problems with Google Nest devices going offline, losing Wi-Fi connections, interrupted video streams, or unavailable video. I just have no idea why it works for us and not for other customers.

[Muddi]

Hey Jaythompson5,

Thanks for reaching out and for being a step ahead of us. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

@MplsCustomer : I appreciate your help here!

Cheers,

Muddi

[Muddi]

Hi Jaythompson5,

I just wanted to check if you had the chance to fill out the form?

Cheers,

Muddi

[Jaythompson5 · Accepted solution]

Good evening, Muddi! I have not filled out the form as of yet. I basically found a workaround by turning on the "Self Organizing Network" option on my ISP's Router Options. This does mean that now I do not have separate networks for 5ghz, 2.4ghz, and my IoT devices, but at this point I don't care - I just wanted everything to work. I think my problem is what @MplsCustomer referred to - some ISP router networks/settings don't play nice with some Google products. Oh, well - I got my network working with no drops, but I do plan to fill out the form to try and help the next person that is sure to have this problem. Thank you for your help!!

[Muddi]

Hey  Jaythompson5,

Perfect! Thanks for updating the thread with your resolution - it's a big help! I recommend your answer so other users can easily see it. Also, I'll keep the thread open for a few more days to monitor your device. Please feel free to update the thread if you notice a change in your device behavior. 

Cheers,

Muddi

[Biggsyboi]

What's your Wifi router make and model please? You may be experiencing the same problem that a lot of us are experiencing - Google have said their devices are incompatible with WiFi 6

[Jaythompson5]

@Biggsyboi I have Verizon, so it's the new, CR1000A that has WiFi 6. I was having the same problem with my old, G1100 Gateway Router as well. It wasn't until I turned on the Self Organizing Network AND turned off Dynamic Frequency Selector that either of these routers started playing well with my Google products.

[Muddi]

Hi Jaythompson5,

How was your device? Did you experience any issues from the past few days?

@Biggsyboi: To confirm, are you using a router that has WiFi 6?, 

Cheers,

Muddi

[Jaythompson5]

No, I haven't had any issues. Flipping ON the "Self Organizing Network" option to my Verizon WiFi 6 router seems to have solved my issues. The drawback to that is that I now do not have access to separate my 5ghz and 2.4ghz networks, but im not too concerned with that so long as everything is working.

[Biggsyboi]

Hi Muddi,

Yes, I'm using TP-Link Deco W7200, a WiFi 6 (2.4ghz and 5ghz) mesh router system.

Your senior technical support are saying that none of the speakers will work with a WiFi 6 system, even though the system broadcasts Wifi 5 protocols as well......

[Muddi]

Hi Jaythompson5,

Nice! We appreciate you keeping us in the loop.

@Biggsyboi:  Our team is still reviewing your case. We will make sure to update you on email as soon as we have new information to share.

It looks like we can consider this one complete since OP's issue has been resolved. I'll go ahead and lock this thread in 24 hours. Feel free to start a new one if you have updates or need help with your device.

Cheers,

Mudi