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Nest Thermostat not link to Google home display

Ireneleeyip
Community Member

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Hi I have nest thermostat set up and connected to google home app, two hub display set up to the same wifi network.

however, the hub display could not connect to the thermostat and showing it is offline while I can control all device with my app

please see attached photo

9 REPLIES 9

GarrettDS
Community Specialist
Community Specialist

Hey there,
I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? Are you getting any error messages?

Please let me know.

Best regards,
Garrett DS
 

Hi, Yes I still having the problem the google Hub is not connecting to any Nest appliannces e.g. thermostat and nest hello. I could control them via Nest app or Google Home app, but they appear "offline" in my Hub

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear that you're still having issues with this. 

Have you tried double checking the wifi connection or restarting your router or modem? Have you tried moving the Nest Hub closer to your router? Have you tried restarting your devices?

 

Please go ahead and try those steps and let me know if that helps. 


Best regards, 

Garrett DS

Hi, I have try disconnecting Wifi, restarting wifi hub, restarting the Google Hub and nothing work

and i still could control nest product with my nest app or google home app, just not showing in my google hub, I believe it have something to do with merging my Nest account with google account. As the issue happen not long after the merged.

GarrettDS
Community Specialist
Community Specialist

Hey there Ireneleeyip, 

I'm so sorry to hear about the issues you're still having. The next steps that you'll have to do to fix this, would be to unlink your devices and link them to your account again. 

 

Once you do that, the issue should be resolved. Please let me know if you have any further questions.

Best regards, 

Garrett DS

Ireneleeyip
Community Member

How do i unlink the device?

and do you mean the Google Hub or the Nest thermostat?

GarrettDS
Community Specialist
Community Specialist

Hey there, 

You can find out how to remove devices from your account by reviewing this article

 

Please let me know if you have any further questions. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS