01-22-2023 10:51 AM
Best audio connects to wifi then disconnects a few hours later.
rubbish product like everything google
01-22-2023 03:19 PM - edited 01-22-2023 03:19 PM
Could you please provide us with some more information?
Are you referring to a Nest Audio that has issues with Google Wifi?
If so, which Wifi device are you using?
01-22-2023 03:27 PM
Nest Audio and nest hub both not connecting to wifi
01-22-2023 03:32 PM
Both were working with my previous provider. Changed provider and both do not connect
01-22-2023 03:56 PM
Did the WiFi SSID and password change with the new provider or did you reused the earlier settings?
01-22-2023 03:58 PM
Yes it changed. Have you ever known it to be the same?
I reset to factory settings 5 times and still won’t connect
01-22-2023 04:04 PM
No, they always change if you change a modem with WiFi. But most of the time you can change those settings, so it matches the old WiFi.
So if you want to change the WiFi settings on your Nest Hub and Audio you indeed have to factory reset them. Factory reset Nest Audio & Nest Hub.
Be sure to delete the device in your Google Home App so you have to set it up like a new device. 😊
01-22-2023 04:51 PM
Already done this but will try again. I do not believe this will work.
01-22-2023 11:06 PM
As expected this did not work. If you’re going to reply please at least reply with something that might work
01-23-2023 12:54 AM
Tried again and didn’t work. **bleep** product and **bleep** advice
01-23-2023 09:28 AM
Hi folks,
@RXShorty, thank you so much for the help.
@danielbugeja10, that certainly isn't the experience we want you to have with your Nest Audio and Nest Hub and we totally understand that troubleshooting can be frustrating, but these are the most helpful steps to figure out what's going on with your device. Let's give them a try!
Since you've done the factory reset already, which I believe you checked on the link provided above on how to, let me ask a few more questions to narrow things down:
Could you try to connect your Nest Hub to another phone's hotspot to see the difference? You'll need to have 2 mobile devices for this to work. Connect the phone you use for the set up to another phone's personal hotspot and proceed with the set up. Before doing so, do a factory first to revert your Nest Hub to its default and original settings.
Keep us posted.
Best,
Dan
01-26-2023 01:41 PM
Hey there,
I wanted to check in and see if you managed to see Dan's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
Best regards,
Jake
01-26-2023 01:47 PM
I’ve already replied to it. None of the fixes mentioned have worked.
01-27-2023 09:20 AM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake
01-27-2023 11:38 AM
Check in? For what? You haven’t fixed this yet. 2 products both not working. Both gasohol’s products. Both useless. You came in asked one thing which I answered and then you ignored it.
I expect full reimbursement for this.
01-28-2023 02:24 AM
Nothing? Really? Problem is it fixed and you’re just ignoring it
01-29-2023 06:08 PM
Hey danielbugeja10,
Chiming in, could you tell us when and where you purchased your device?
Cheers,
Muddi
02-01-2023 09:07 PM
Hi there,
We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
02-02-2023 09:40 PM
Hello there,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
Best,
Princess
01-27-2023 11:22 AM
What? So you don’t know how to help and you’ll just leave it?