Nest hub 7

[Emilio1977]

Sigue sin arrancar mi nest hub le he echo el reset de fabrica muchas veces y no arranca, se queda en la pantalla negra con la letra G en medio

[Muddi]

Hey Emilio1977,

Apologize for the late response. I know how challenging it can be not to have a working device when needed. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details — when did the this start? Are you using the official power adapter that came with the Nest display? Also, have you tried plugging the device to a different power outlet?

Please try these steps below that may help us fix the issue:

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plugs the device back in. Release the volume button once the device turns back on.)
2. Attempt a factory reset once device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let us know how it goes.

Regards,

Muddi

[Emilio1977]

Si utilizo el cargador original que me venia en la caja en el momento de comprarlo y hace 4 meses que no arranca

[Muddi]

Hey Emilio1977,

Appreciate your quick response. To confirm, are you able to try the steps that I provided on my last response? If yes, and you still have the same issue - please fill up this form with all the needed information then let me know once done.

Cheers,

Muddi

[Princesss]

Hey Emilio1977,

We have received your info from the form you submitted. As a reference, here's your Case ID: 9-2541000032304.

I'll go ahead and close this thread now so we can continue our conversation via email.

Best,

Princess