01-23-2023 04:01 PM
Hi - premium YouTube music subscriber. For some reason both my nest hub and Google home will loop a small # of songs (~five) when I prompt them to play. Not using a playlist, just prompting a random artist or specific song. Issue not happening on desktop site. Issue has been going on for a few months, across multiple reboots.
01-28-2023 11:09 AM
Thanks for posting here in the Google Nest Community.
This is not the experience that we wanted you to have, let me help you out. A few things: when you reboot your Google Home and Nest Hub does the issue correct itself? Have you tried playing an album or playlist? If so, does the issue replicate?
You can do a factory data reset to put them back to their default setting then set them up again as a new device, then observe if this will make a difference. Check the steps below on how to do the reset.
Here’s how to reset your Google Home, press and hold the microphone mute at the back of your Google Home for about 15 seconds. You'll hear your Google Assistant confirm that it's resetting your Google Home.
Here’s how to do the reset, press and hold the volume up and down button located at the back of your Google Nest Hub together for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting your Google Nest Hub.
Check this link for more information.
Hope this helps.
01-31-2023 01:47 PM
I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
02-01-2023 02:04 PM
We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.