Nest hub boot loop

[Milan927]

My nest hub 1st gen has a grey screen with a white G and it won’t do anything, I tried to reset it with and without recovery mode, but it just showed a white screen. I tried to remove power from it for a day, I’ve plugged it into another outlet and some other stuff but nothing works.

This happened after I removed it from the outlet as it was glitching and I couldn’t change the volume.

[Princesss]

Hi Milan927,

Glad you reached out.

I appreciate all the details you've shared and I'd be glad to help you out with this. A few questions I'd like to ask:

• When did the issue start to happen?
• Is your device plugged in directly in a power outlet within the wall?

Let's try these steps to see if it would make any changes on its behavior:

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
2. Attempt a factory reset once device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let us know how it goes.

Best,

Princess

[Princesss]

Hi Milan927,

Checking in if you still need help with your Google Nest Hub. 

Please feel free to respond to this thread if you have additional question and I'd be glad to answer that.

Best,

Princess

[Jake]

Hey Milan927,

I want to check in and ensure you are good to go. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey Milan927,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake