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Nest hub frozen

Navtejc
Community Member

Nest Hub frozen on G startup screen, factory reset not working. Would like replacement please.

5 REPLIES 5

davidking
Gold Product Expert
Gold Product Expert

Thanks for stopping by the Google Nest community. To get the best support with warranty or potential device replacement, I'd recommend that you contact the Google Nest support team directly. In the meantime, here are some steps you can try:

  • Place the device in recovery mode (unplug the device then hold down the volume button while plugging device back in. Release the volume button once the device turns back on.)
  • Attempt a factory reset once the device boots into Recovery Mode (hold down both volume up and volume down buttons at the same time.)

Still not working

davidking
Gold Product Expert
Gold Product Expert

Appreciate you trying those steps. I've shared this with the Google Nest community team, who can check on possible options and next steps.

Muddi
Community Specialist
Community Specialist

Hey Navtejc,

Thanks for bringing this up. Appreciate @davidking for helping here.

I know how hard it is to not have a working device when needed - we'd love to help. We'll need some more details from you. Please go to this link and fill up all the information needed, so we can assist you further.

Let me know once done.

Cheers,

Muddi

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS