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Nest hub keeps rebooting just showing a G on the display

Jc7771
Community Member

‎02-22-2025 08:01 AM

My Google nest hub all of a sudden just cycles through some sort of start and displays a G. It just does it over and over again. I can’t even perform a factory reset. Has anyone else had this issue. 

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3 REPLIES 3

jenniffert
Community Specialist
Community Specialist

‎02-25-2025 12:39 PM - edited ‎02-25-2025 03:47 PM

Hi Jc7771,

 

Thanks for reaching out here in the community! I'm sorry to hear that your Nest Hub is constantly rebooting and stuck on the Google 'G' logo. I understand how inconvenient it is since you can't even perform a factory reset. I'd be happy to help!

I also appreciate the workarounds already done. To continue investigating, I'd like to ask the following:

  • What is the specific generation of your Nest Hub (1st or 2nd Gen)?
  • Are you using the power adapter that came with the device?
  • When was this inconvenience (stuck on the "G" logo) first noticed?
  • When you noticed this behavior, was the device already in this state, or did it occur during your use?
  • Did you unplug the device, or was there a power outage shortly before you discovered this situation?
  • If possible, would you mind sharing a picture or 45-second video clip showing the behavior of the Nest Hub?

Keep me posted.

 

Best regards,

Jenniffer

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Jc7771
Community Member
In response to jenniffert

‎02-25-2025 03:09 PM

Jenniffer
I performed some additional trouble shooting and was able to figure out the power cord is bad. I have a second nest hub in my home and just as a last ditch effort I tried the power cord from the other unit and Vice versa and the unit that was not working worked properly and the second unit kept doing the reset. 
The power cord that is bad is the one that came with the nest hub. I have had it for approximately 14 months. It was a Christmas gift so I don’t have a receipt for it showing the purchase date. 
How can I get another power cord to replace the one that went bad?
Thank you for your help. 
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jenniffert
Community Specialist
Community Specialist
In response to Jc7771

‎02-25-2025 04:50 PM

Hi Jc7771,

 

Thanks for the reply! I really appreciate the efforts in trying to resolve this situation. Definitely, switching the power adapter from the Nest Hub that's working helps to move forward in finding a solution.

The team would like to learn more about this behavior. When you get a chance, please fill out this form, select 'Google Home' in the product family list tab, and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Keep me posted.

 

Best regards,

Jenniffer

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