Nest hub max 'almost done!' screen unresponsive

[Soulgirl]

The "finish setup" button is unresponsive. 

I'm stuck in this screen. I have tried factory reset multiple times. Tried setting up under a new 'home'. Tried booting to safe but it just stays stuck on a white G screen.  

I only had it delivered today so should I return it or is there a fix?

 

[sicsacol]

Hi @Soulgirl,

Thanks for reaching out. Sorry to learn you're experiencing an issue with your Google Nest Hub Max getting stuck on the "G" logo. I understand the frustration that can come with troubleshooting a device when the problem persists. Let's work together to figure out the issue you're experiencing. To help with that, I have a few questions for you:

• When did you first notice the (stuck on “G” logo) issue?
• Was the device already in this state when you first discovered it?
• If not, were you interacting with the device when it happened?"
• If so, what were you trying to do?
• Did you unplug the device before you noticed the issue?
• Was there a power outage shortly before you discovered the issue?
• What are the troubleshooting steps you've already tried?

Here are some initial troubleshooting tips you can try:

• Try a different power adapter and outlet.
• Perform a factory reset on your Nest Hub Max

Let me know how it goes after trying these steps. I'm happy to assist further if needed.
 

Cheers,

Jonathan 

[Soulgirl]

Thanks for responding.

It went through the usual set-up steps until the end where you need to press the 'done' button.  This happened around 8 times with every factory reset.

I've returned the device for a replacement.

[sicsacol]

Hi @Soulgirl,

Thank you for your confirmation! I'm glad to hear the replacement sounds like a good solution for your situation.

To ensure smooth processing and for our reference, could you please provide your case ID? This will help us track the replacement and address any potential issues that may arise.

Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further.
 

Regards,

Jonathan