06-15-2022 11:10 AM
Nest hub max screen continuously goes black. The audio continues to function, but there is no visual on the screen. Additionally the screen touch controls no longer work when this happens. I’ve done the unplug 11 times reset and the issue persists.
I’ve seen other threads with this issue and am requesting additional assistance.
06-16-2022 08:19 AM
Have you tried the full factory reset?
Try the reset as in that link, make sure the power cord is seated firmly and give the screen a good wipe down. If you are still having trouble your may need to contact support directly for warranty info.
06-16-2022 10:24 AM
Thanks Jill. Yes, I’ve done the factory reset as well. but the issue still persists. I’ll contact support now.
06-20-2022 02:44 PM
06-20-2022 02:45 PM
Thanks. Can you actually point me to the warranty claim page? I keep getting redirected to warranty guidelines/terms but am unable to file an actual claim. Thanks both!
06-21-2022 10:11 AM
Here's the link for the warranty info of the Google Nest Hub Max. We'd be glad to check your warranty options regarding this once you filled out this form.
Let me know as soon as you're done filling it out so I can check.
06-24-2022 12:20 PM
Checking back in — have you had the chance to fill out the form?
06-27-2022 12:29 PM
We received your form and our team sent you an email — did you receive it? Let's continue our conversation there as I'll be locking this thread after 24 hours.