Nest hub max showing art gallery instead of selected Google Photos album

[MikeM4]

I have an album that I have had displayed on my nest hub max photo frame for a few years. Recently the nest hub max started showing art gallery pictures instead of the pictures in the album I have selected. I can get it to show pictures from my Google photos albums if I select a different album. It's as if the one album "breaks" the photo frame and it just shows art gallery. It shows Google photos selected and the album I want selected. But it displays art gallery. Happened one day out of the blue after having worked for a few years. Tried different settings and can't get it to work. 

[Phanto]

I have exactly the same problem, what is the point of letting you choose a photo album if its just gonna start showing random art pics 

Google just seem to take a thing that everyone likes (like media alarms) and just be like.... Oh well we will just get rid of that people probably dont need it)

[Jeremyg]

Hi there!

Thanks for reaching out to the community @MikeM4 and @Phanto. I am sorry to hear that your Nest Hub Max is showing you an art gallery instead of a selected Google Photos album, but no need to worry; help is here. We appreciate all of your previous troubleshooting efforts. I need to know a few things about your Nest Hub in order to provide you with a better resolution.

• What Nest Hub model do you have?
• Does the Nest Hub display show any error codes or messages?
• When did the issue first occur?
• When was the Nest Hub installed?

I'll be waiting for your response; any additional details you can provide will be helpful.

Best regards,
Jeremy.

[MikeM4]

It is a Nest Hub Max. There are no errors codes. It might have started about a month ago, I'm not completely sure. I've had the Nest Hub Max for right about 3 years. Has worked fine until now. It will show other albums. There is one album that makes it stop working when it is selected. Sometimes after I select it, it works for a while then stops. Sometimes it doesn't work after being selected. It is a shared album with other people that have the same model Nest Hub Max and the album displays for them. I am the owner and creator of the album.

[Jeremyg]

Hi @MikeM4!

Thank you for the follow-up. This situation needs further assistance; please fill out this form with all the necessary information, like the thread title or link and your username in the community. Once you've completed the form, let me know. Someone from my team will contact you shortly to help.

Best regards,

Jeremy.