Nest hub not working

[brolor_]

Today my Nest Hub had a black screen. Attempted a reset and a grey screen with a G appeared consistently. Googled support then attempted a factory reset and it now displays a white screen. I've tried for a call back in the "support" section but it says I can't because I am outside of their hours (which I'm not). Any help would be great thank you.

[Princesss]

Hi everyone,

Thanks for reaching out.

@RachelGomez123, thanks for helping out.

@brolor_, hope you get your device working again with the steps provided by @RachelGomez123. Let us know if the steps work by updating this thread.

Best,

Princess

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[brolor_]

Stillbnothing working unfortunately 😔

[Princesss]

Hi brolor_,

Thanks for updating us. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi brolor_,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess