Have a nest hub. Couple of months ago, had an issue where it was locking up all the time. Contacted Google, and they said it was a known problem, with developers working on it. Outcome was that for about 4-6 weeks the hub was unusable, but eventually became OK, so, yes, must have been firmware. I spent many hours troubleshooting this for Google.
Now have an issue that the hub only has a white screen - nothing else. The only thing that will show on the screen is volume - can adjust - and brightness. Nothing else shows. If I do a factory reset, cannot verify the number as you set it up from the app, but if you just confirm (without being able to see it), setup continues, and apparently completes, but, again, nothing on the screen. If you power off/on, when it comes up it does the "new setup" thing (tells you to download and setup through Google Home), but even if you don't, you can still connect through the app, and can even cast your screen (nothing). Can hear it begin casting, but can also hear it disconnect a couple of seconds later.
This again, I believe, is probably a firmware issue....
I believe it should still be under warranty?
Anyone any ideas? Google seems to have gone silent on me.
Thanks.
