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Nest hub

Diamondgirl
Community Member

I recently got a new Nest hub , its never been used and its the first genetation i think 

Everytime I try to set it up , it wont get pass the white screen with the colourful "G " 

I have tried to reset it , unplug it as well 

Please help 

 

 

5 REPLIES 5

Tati
Community Member

Mine too. It’s stuck on a gray screen and I’ve been trying to reset for months. The product is garbage if you are within the 30 days return it for a Amazon device. They are way better 

Diamondgirl
Community Member

Ugh,  It's over 30 for sure ... kinda suks when i just opened box and cant even get it to work .. 

Princesss
Community Specialist
Community Specialist

Hi everyone, 

 

Welcome to the Google Nest Community Forum.

 

I know how challenging it can be not having a working device when needed. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:

 

  • Have you tried plugging the device to a different power outlet?
  • When was this issue (stuck on gray G logo) first noticed?
  • Was the device already in this state when you first discovered it?
  • If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
  • Did you unplug the device or was there a power outage shortly before you discovered this issue?
  • Please try these steps below that may help us fix the issue:


Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)


Let us know if that works.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hey folks,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hi there,

 

We haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi