09-29-2022 10:07 AM
I recently got a new Nest hub , its never been used and its the first genetation i think
Everytime I try to set it up , it wont get pass the white screen with the colourful "G "
I have tried to reset it , unplug it as well
Please help
09-29-2022 12:06 PM
Mine too. It’s stuck on a gray screen and I’ve been trying to reset for months. The product is garbage if you are within the 30 days return it for a Amazon device. They are way better
09-29-2022 07:16 PM
Ugh, It's over 30 for sure ... kinda suks when i just opened box and cant even get it to work ..
10-04-2022 01:30 PM
Hi everyone,
Welcome to the Google Nest Community Forum.
I know how challenging it can be not having a working device when needed. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:
Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)
Let us know if that works.
Best,
Princess
10-07-2022 01:32 PM
Hey folks,
Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
Best,
Princess
10-08-2022 10:00 PM
Hi there,
We haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
Muddi