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Nest max

Kevan
Community Member
can’t get my nest hub max camera to work 
I’ve
Deleted nest max from my home
I have done a factory reset 
Turned off and on the unit from the power switch
Turned the camera/mic privacy switch off and on
Attempted to turn on on home monitoring from the setting but it keeps turning off after about 1 second
Tried turning the camera on from Google home app , nest app and from the nest max
 

 

1 ACCEPTED SOLUTION

Adam007
Community Member

Do you have the google door bell as well?  I do and when i removed both from my account. I then installed the nest hub max first and then the doorbell and they both now work.  Hope that helps

View solution in original post

7 REPLIES 7

Adam007
Community Member

I have the same issue.  You can do a video call and the camera works but if you try to view the nest cam it says it is offline and it just times out trying to connect.

Kevan
Community Member

I’ve only had the device for two weeks and have tried every solution  on the net at least twice. Nothing works

 

Adam007
Community Member

Do you have the google door bell as well?  I do and when i removed both from my account. I then installed the nest hub max first and then the doorbell and they both now work.  Hope that helps

View solution in original post

frances
Community Specialist
Community Specialist

Hi @Adam007

 

Thank you for sharing your solution! I am glad to hear that your issue was able to be resolved.

Kevan
Community Member

I have a nest cam as well and your solution worked. 
thanks for the help 

frances
Community Specialist
Community Specialist

Hi Kevan,

 

Thanks for your update! I am glad to hear that your Google Nest Hub Max camera is working again. As this issue has been resolved, I will go ahead and lock this thread. As always, if you have any other questions or concerns, feel free to make a new post. Have a nice day. 

 

 

frances
Community Specialist
Community Specialist

Hi @Kevan

 

Thank you for reaching out. I appreciate you taking the time to try a variety of troubleshooting steps. I am sorry to hear that your Google Nest Hub Max camera is not working, I definitely understand your concern.

 

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 3-9563000031951.