Nest max

[Kevan]

can’t get my nest hub max camera to work 

I’ve
Deleted nest max from my home

I have done a factory reset 

Turned off and on the unit from the power switch

Turned the camera/mic privacy switch off and on

Attempted to turn on on home monitoring from the setting but it keeps turning off after about 1 second

Tried turning the camera on from Google home app , nest app and from the nest max

[Adam007]

I have the same issue.  You can do a video call and the camera works but if you try to view the nest cam it says it is offline and it just times out trying to connect.

[Kevan]

I’ve only had the device for two weeks and have tried every solution  on the net at least twice. Nothing works

[Adam007 · Accepted solution]

Do you have the google door bell as well?  I do and when i removed both from my account. I then installed the nest hub max first and then the doorbell and they both now work.  Hope that helps

[frances]

Hi @Adam007

Thank you for sharing your solution! I am glad to hear that your issue was able to be resolved.

[Kevan]

I have a nest cam as well and your solution worked. 
thanks for the help 

[frances]

Hi Kevan,

Thanks for your update! I am glad to hear that your Google Nest Hub Max camera is working again. As this issue has been resolved, I will go ahead and lock this thread. As always, if you have any other questions or concerns, feel free to make a new post. Have a nice day. 

[frances]

Hi @Kevan

Thank you for reaching out. I appreciate you taking the time to try a variety of troubleshooting steps. I am sorry to hear that your Google Nest Hub Max camera is not working, I definitely understand your concern.

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 3-9563000031951.