12-23-2021 10:28 PM
Connected two nest audio speakers, all went well. BUT, then I went to pair them and I lost one from the Wi-Fi signal. And could not reconnect. through my home app.
It will go through the Bluetooth connection, play it's little chime, but will not connect to either the 5 or 2.4 channel.
Now, in an attempt to update wifi settings, I have lost the second speaker and a nest mini!
Everything else in the home reconnected just fine, except the Google stuff!
I have attempted the following:
- verified both network and passwords
- reset speaker
- reset modem
- turned wifi on phone off and on
- even tried a cnet suggestion with airplane mode.
- spoke with customer support at google. I had already tried thier suggestions.
Again, all three will connect with phone, play it's confirmation tone but still will not connect to wifi
Before I throw all of this in the trash, Please help! thanks
Answered! Go to the Recommended Answer.
12-26-2021 06:33 AM
Solve the problem by buying a new nest mini. That one connected just fine. I guess I'll leave the other ones in a box and tell the Google ghosts correct the issue with these units
01-01-2022 04:29 AM
Had a similar problem, bluetooth connecting from Android phone to Google Nest Audio, as confirmed with acknowledgement sound, but WiFi not connecting. Got a hint from Google Nest support webpage to try a factory reset as below;
https://support.google.com/googlenest/answer/7073477#zippy=%2Cgoogle-nest-audio
Press and hold the front middle of speaker for 5 seconds starts the factory reset process, but keep the button pressed until all lights go off. I tried it and went through the Google Home app to reconnect the Google Nest Audio to WiFi and it worked.
12-24-2021 05:35 AM
12-24-2021 06:22 AM
Thank you for responding.
With the exception of trying to connect on a different device, (just me and my Samsung 21 here) I had tried all of that. Even have one speakers on the same end table.
Home app was updated, uninstalled, phone restarted than downloaded the app again.
Router restarted, even reset, tried both 2.4 and 5.
Tried with mobile data off.
And a 3 devices have been factory reset, with great patience on my part to not bash the devices instead of holding for the little orange lights.
If it makes a difference, I am using spectrum as my isp, with a technicolor TC8717C router.
12-24-2021 06:53 AM
Have they ever connected successfully to your Wi-Fi? Have you changed any of your router settings recently or updated it's firmware?
12-24-2021 07:01 AM
Yes to both. All three were connected at one point.
When I attempted to pair the speakers, the pairing was unsuccessful and I lost one speaker then. I went through all of the above over the course of several days last step was resetting the router, that is when I lost all three.
I repeated all of the above several times since then. And EVERY DEVICE except these 3 Google products successfully connected with the router again.
12-24-2021 07:05 AM
Strange how the rest have connected, except these 3, especially if you've tried factory resetting them. There is one thing you can test, but it would require you to have another phone or tablet to test with. Maybe you can borrow a phone or tablet from a friend or family member? This will help you determine if it's something to do with your router or the devices themselves.
If the device is able to connect to your phone's Wi-Fi hotspot, it's potentially an issue with your router or its settings. If it's not able to connect to your Wi-Fi hotspot, it's more likely an issue with the device itself.
12-24-2021 07:15 AM
Yes, very strange and #&*@ annoying.
12-26-2021 06:33 AM
Solve the problem by buying a new nest mini. That one connected just fine. I guess I'll leave the other ones in a box and tell the Google ghosts correct the issue with these units
02-21-2022 09:46 AM
Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
Have a great day.
Garrett DS
01-01-2022 04:29 AM
Had a similar problem, bluetooth connecting from Android phone to Google Nest Audio, as confirmed with acknowledgement sound, but WiFi not connecting. Got a hint from Google Nest support webpage to try a factory reset as below;
https://support.google.com/googlenest/answer/7073477#zippy=%2Cgoogle-nest-audio
Press and hold the front middle of speaker for 5 seconds starts the factory reset process, but keep the button pressed until all lights go off. I tried it and went through the Google Home app to reconnect the Google Nest Audio to WiFi and it worked.
01-21-2022 05:23 PM
This worked.after various hours trying out different methods. Thanks for sharing