Nest mini is not working

[AnushaKarnam]

• Nest mini is not working and product is 1month old...please help me to connect with service centre so I can check it out what can be done 

[David_K]

Can you explain further what you mean by not working?

• Are there any lights on your Nest Mini? If so, what colour are they?
• If you don't see any lights, have you tried plugging it into a different power outlet?

[AnushaKarnam]

I tried plugging in different power outlet but nest mini is not getting started not sure whether adapter issue or nest mini product only not working 

[Princesss]

Hi everyone, 

Thanks for visiting the Community.

@David_K, thanks for always lending a hand to answer threads in the Community.

@AnushaKarnam, we'd love to know more details of what's happening so we can start some steps that might help resolving this. Feel free to respond to this thread. 

Best,

Princess

[Muddi]

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[AnushaKarnam]

I need to check whether adapter or product issue ...as that charger pin is different i couldn't find that charger anywhere to check....i need some Google service center in banglore to check it

[Muddi]

Hey AnushaKarnam,

Thanks for coming back to us. To confirm, are you seeing any LED lights on your device when you plug it in? When and where did you purchase your device? Do you have another Google Nest Mini that is currently working? Please note that Google doesn't have a service center in Bangalore India. 

Keep us posted.

Cheers,

Mudi

[Muddi]

Hey AnushaKarnam,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Cheers,

Muddi

[AnushaKarnam]

I do need assistance, please help me out

[AnushaKarnam]

• I don't see any LED lights when I plug in
• It has been 2months i got from Flipkart
• Nope I don't have any other nest mini

[Princesss]

Hi AnushaKarnam,

Thanks for responding.

We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi AnushaKarnam,

I believed that you have been assisted via email with one of my colleague.

I'll consider this thread complete and will lock it. Let's continue working on that channel so we can assist you further.

Best,

Princess

[Muddi]

Hey folks,

I haven’t heard back, so I will be locking the thread in 24 hours due to inactivity. Thanks for posting! 
 

Cheers,

Muddi

[Cpm]

Hi I’m having a similar issue where I plug my nest mini in and it has 2 blue dots which change into 4 white dots alternatively if that makes sense then just goes completely off no lights , no actions work , just nothing tried unplugging and plugging back in , nothing seems to work 

[Azarco]

Hey follks,

Sorry for the trouble — let's check this out.

Perform a factory reset on your Google Nest Mini with this workaround: 

1. At the side of the Nest Mini (2nd gen), unplug the power cord and wait for 10 seconds. Then plug it back in. Repeat this step 8 more times.
2. On the side of the Nest Mini, switch the mic off. The LED lights should turn orange.
3. On the top-center, press and hold (long press) the top of the Nest Mini (2nd gen) where the LED lights are. After 5 seconds, the device begins the factory reset process. Continue to hold (long press) for 10 seconds more. A sound plays to confirm that the device has started to reset.
4. Once the Google Assistant confirms that it has started the reset, release the top of the Nest Mini (2nd gen).
5. Wait for 1 to 2 minutes, then use the Google Home app to set up the device.
6. After the setup is complete, have the customer check if the Nest Mini is properly connected to the Wi-Fi with any voice command.

Let us know how it goes.

Thanks,

Alex

[Jake]

Hey all,

I wanted to check in and see if you managed to see Alex post? Please let me know if you have any questions from here. I would be happy to assist, and ensure you are good to go.

Best regards,
Jake

[Azarco]

Hey folks,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Cheers,

Alex