Nest mini volume led not turn off

[g189ffin]

Hi,

Much like the post here https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Volume-sensor-lights-won-t-turn-off/td-.... I took have the same issue - the nest minis volume LEDs won't turn off. I turn on ultrasonic sensors  to get the lights to turn off and then turn it off when the lights as out. I have done this event night for the last 2 months and am getting fed up of doing this. 

If I keep ultrasonic sensing on permanently, the nest mini makes very loud popping noises throughout the night. 

I have tried resetting and getting a different unit via warranty and still no luck. This seems to be a software issue.

Any help would be appreciated

[Dan_A]

Hi  g189ffin,

Thanks for posting ― let’s check this out.
 

Could you provide the cast firmware version of your newly replaced Google Nest Mini? Here’s how: Find your device's firmware version
 

Best,

Dan

[g189ffin]

Hi Dan,

Te current firmware version is 1.56.309385. this was the version of the best mini that was replaced too. From reading other community forums, this feels like a software bug which didn't exist in the previous versions but it does in this version as Google have replaced the nest mini to a brand new item. The device has gone through several software resets and attempts at troubleshooting by Google customer service too.

How would these get resolved?

[Muddi]

Hey g189ffin,

How was your device? Have you had the chance to check the firmware version? Feel free to update the thread, and we're glad to assist you further.

Cheers,

Muddi

[g189ffin]

It's in my reply above? Is my reply visible? It's version 1.56.309385

[Muddi]

Hey g189ffin,

We appreciate your efforts, and thanks for sending the information that we need. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[g189ffin]

I've submitted the form. What happens now?

[Muddi]

Hi g189ffin,

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.
 

Cheers,

Muddi