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Nest mini won't link to Google Account

Community Member

I just purchased a 2nd Gen Nest Mini. Setup proceeds perfectly until i get tot he "before using your Google Assistant" . All I'm supposed to do is press "next" when I do I get this error "There was an error when linking your account. Please try again!" Which I do and I get he the same error again and again. What could keep it from progressing in this step. I have 6 other google devices set-up on my home app and I have never had this problem before. 

  • I have factory reset the device
  • I have restarted my phone
  • I have removed and reinstalled the "home" app

Any help would be appreciated.


Community Specialist
Community Specialist

Hello Selph4x4, 

Thanks for reaching out. We'd love to help.

Make sure you are following these steps to factory reset your Google Nest Mini. Uninstall and reinstall your Google Home app, then set up your device. If the issue persists, try using another Google Account to configure your unit.

Let me know how it goes.


Community Specialist
Community Specialist

Hi Selph4x4, 

I'm checking in to see if you've tried the steps above. I'd be glad to hear from you, so please tell me if you are still having issues.


Community Specialist
Community Specialist

Hey there Selph4x4,


We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.