Nest screen stuck in the grey startup with the G. Reboot does not work.

[BeckyDartford]

I have a 'G' on a grey screen on my nest hub that was working perfectly well before.
Tried resetting - cable in/out x10 times... The volume buttons held down at launch to wipe it... And still it doesn't work.

Can you help?

[xmenice]

I have the same problem.  

[Yoliebot]

Same here

[BeckyDartford]

I've hunted high and low on this. John Lewis don't even sell this unit anymore - is it a classic Apple scenario where it goes kapoot after a few years of ownership?

[Marbur]

I’m having the same problem. Started today. 

[N8PSU]

Same issue... have done factory reset and hard reset multiple times. I've gotten it to get past the gray screen but goes right back into updating screen and says network issue. Terrible cycle...

[Brad7623]

I came home to mine doing the same. Tried factory reset, and reboots. Still on same screen.

[Lynneac]

I'm having the same problem, tried all evening to restore to factory settings,  but it doesn't work.

[SparklyMuffen]

Same issue here. numerous posts about this & then locked because they don't respond...but still not fixed.

Is this issue a sleeper program that causes this after years of working fine...so out of warranty?

[Brad7623]

Call technical support. Outside of warranty but still replaced mine. 

[Mlabrador]

Hi folks,  

Thanks for posting — let's sort this out.

@Brad7623, thanks for the help! 
 

@SparklyMuffen, could you send us a 45-second video clip of the issue while resetting the device? Here's how to reset: https://goo.gle/3PXKzp8

Keep me posted. 

Best, 
Nikki

[VinnyB]

Started today 1/30/22.  Hub display stuck at G with no fix.  Tried multiple resets with no change.... is there a fix yet?  These posts are very old... is anyone working on this??

[SparklyMuffen]

Same issue here. numerous posts about this & then locked because they don't respond...but still not fixed. Is this issue a sleeper program that causes this after years of working fine...so out of warranty?

[Mlabrador]

Hi folks, 

Thanks for posting and apologies for the late response. 

@VinnyB, would like to check if you still need help with your device? 

@SparklyMuffen, we saw your other post and responded there. We can continue our conversation on this thread. 

Regards, 

Nikki 

[Princesss]

Hi everyone, 

Chiming in-- have you seen the response posted above? Let us know if you still need assistance, otherwise we'll be locking the thread.

Best,

Princess

[Princesss]

Hi everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess