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1st Gen Nest Hub Power Cord

BigSugar66
Community Member

I have 4 Nest Hubs and one suddenly stopped working - I’m pretty sure our kitten chomped the cord but I can’t find any breaks in the wire. 

i tried the Hub with a different cord and it works fine so it’s got to be the cord. My issue is I can’t find one to replace it. It’s hard to believe that they made millions of them and nobody ever needed to replace the cord ever. Am I missing something? I found a knock off on Amazon but it’s $85 so I might as well just buy a new unit at that point. 

I live in Canada - any suggestions as to who might sell the cords to a 1st Gen home hub? Thanks in advance!

7 REPLIES 7

Azarco
Community Specialist
Community Specialist

Hey BigSugar66,

 

Thanks for reaching out.

 

While we don't sell or replace Google Nest Hub power cables and adapters, you could try looking for any third-party power cable. Check the specifications here. By the way, can you see any damage to the power cable of your Nest Hub? 

 

Best,

Alex

BigSugar66
Community Member

Thanks for replying - no damage that I can see ( especially when comparing to lightning cables which still work when shredded…). 

As I mentioned, if third party ones are $85 then I guess I just have to buy a new hub. Or go without. Which I’m more inclined to do. 

thanks again…

chris. 

 

Azarco
Community Specialist
Community Specialist

Hi BigSugar66,

 

If you can't see any damage on the power cord or adapter, we can check for other options. When and where did you purchased your Nest Hub?

 

Thanks,

Alex

My apologies- I thought I’d replied to this but I don’t see it here. Basically, I don’t have the receipt but I did purchase at an Indigo Books and Music in Ancaster, ON. Date of purchase was likely sometime mid 2020? But that’s a guess. Not sure if that helps at all. Thx 

Azarco
Community Specialist
Community Specialist

Hey BigSugar66,

 

Could you fill out this form so that we can check your device information? Let us know once you're done.

 

Cheers,

Alex

hi - I filled out the form a couple of days ago - basically just needed my phone number for some reason. 

Muddi
Community Specialist
Community Specialist

Hi BigSugar66,

 

Thanks — we got your form and has sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. Here's the case ID for your reference: 8-5237000033218.

 

Cheers,

Muddi