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My Google Home is taking forever to update. What can I do?

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Stacey Peat-Baier 

 

My Google Home speaker has not been plugged in for a very long time. I’m trying to set it up again. It keeps updating. I have deleted my Google Home app, reinstalled. I have factory reset the Google Home speaker. I have unplugged it 10 times. It initially  connects to my phone but when it is updating it takes hours and will not finish. What can I try?

1 REPLY 1

Rdianco
Community Specialist
Community Specialist
Hi Stacey, 
 
As far as i know, an update should not take more than 10 minutes. If it taking a lot longer than that and if you're not getting any response from the speaker - or if the lights are no longer spinning - you may have to restart the speaker. As you already tried these all, please try again once. Simply unplug it from the power source, wait a minute, then plug it back in. The update should then start again. If this problem persists still now, community specialists will assist you. Thanks!
 
 
from - Arun Kumar S (Bronze Member)