My Google Home is taking forever to update. What can I do?

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Stacey Peat-Baier 

My Google Home speaker has not been plugged in for a very long time. I’m trying to set it up again. It keeps updating. I have deleted my Google Home app, reinstalled. I have factory reset the Google Home speaker. I have unplugged it 10 times. It initially  connects to my phone but when it is updating it takes hours and will not finish. What can I try?

[Rdianco]

Hi Stacey, 

As far as i know, an update should not take more than 10 minutes. If it taking a lot longer than that and if you're not getting any response from the speaker - or if the lights are no longer spinning - you may have to restart the speaker. As you already tried these all, please try again once. Simply unplug it from the power source, wait a minute, then plug it back in. The update should then start again. If this problem persists still now, community specialists will assist you. Thanks!

from - Arun Kumar S (Bronze Member)

[tdog2299]

My new out of the box Google Home Mini is doing exactly the same. I followed the above instructions at least 20 times, no success……Is it a defective product?

[Jake]

Hey tdog2299,

I am sorry to hear you are having trouble with your Nest Mini taking a long time to update. I wanted to jump in, and see if I could be of any help. I found an article with more details that could help resolve your issue. Please let me know if that helps, or if you have any questions from here.

Best regards,

Jake

[Jake]

Hey tdog2299,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey tdog2299,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake