Netflix currently not working on Nest Hubs

[MplsCustomer]

Starting about 2:40 pm US Central Time on Nov. 10, it hasn't been possible to stream Netflix on a Nest Hub.  The Nest Hub reports that the link to Netflix isn't working and suggests unlinking and relinking to Netflix.  However, the relink to Netflix simply stalls with a blank screen with clients3.google.com at the top.

[MplsCustomer · Accepted solution]

As of about 8:00 am US central time on Sunday, Nov, 13, we are again able to re-link to Netflix.

[Juni]

Hi folks,

Sorry for the late reply. Upon checking it appears that the issue is isolated to Netflix only. Please reach out to them, to let them know about the issue.

Thanks,

Juni

[Juni]

Hi Off3nc3,

Thanks for the response. We did a review with our team and found out that the issue is only isolated to Netflix. As instructed on the earlier posts, you can let them know about what's happening so they can check on it. 

Feel free to reach out again should you have more questions/suggestions - we are here for you.

Regards,

Juni

[Jeran]

Hey there bgb1122,

Just checking up, did you have a chance to fill out the form I provided? 

Best regards,

Jeran

[bgb1122]

I did not as it doesn't seem it is a Chromecast issue but rather Google Home.

[Jeran]

Hiya bgb1122,

It seems that way as well to me, however, the Chromecast Support agents would have more tools to look into this than I would on the forum. If you would prefer, you can re-create the issue, then submit feedback via the Google Home app with logs enabled. That way, if any error logs are generated, it would send them to Google. However, while this is helpful to Google, you wouldn't receive any response in terms of support.

Best regards,
Jeran

[pjcamp]

Neither solutions works. Can someone please fix this crap?

[FunkyPanda]

September 26th, 2022 and still experiencing this issue with Netflix and Google Home. None of the solutions detailed above seem to be working anymore (at least not for me). I was able to link my Google Home account to Xiaomi Mi, Spotify, SmartThings and a few others without any drama, but Netflix simply doesn't want to be linked. It's a shame Google still hasn't managed to fix this.

[bgb1122]

Yep, same here. The only app I couldn't connect is Netflix.

[Jeran]

Hey there,

Was anyone able to reach out to Netflix regarding this issue, or does anyone have any more questions or need any additional help? 

Thank you,
Jeran
 

[earthsound]

I reached out to Netflix and they claimed it was an issue with Google authentication and/or Google Home and/or Google Chromecast. The following information suggests that the problem is indeed on Google's end. 

Background:

I have had Netflix linked to our Chromecast device for nearly 7 years. When I asked it to play something from Netflix to our TV an error message appeared on the TV suggesting unlinking Netflix in Google Home and linking it again.

I'm running Google Home on a Samsung Galaxy S10e fully updated. I unlinked it (big mistake). When trying to link it again, I'm taken to the Netflix login page, authenticate successfully, & eventually end up at https://clients3.google.com/cast/auth/3p/done?status=error

I've tried 4 different browsers on the phone (Chrome, Chrome Beta, Firefox, and Bromite) but they all end up at the done?status=error page. 

If I try using a desktop browser (e.g., Chrome Beta) by grabbing the URL that Google Home is trying to open - the URL is something like:

https://www.netflix.com/partnerconnect/googlehome?response_type=token&client_id=GOOGLE&redirect_uri=...

followed by 1239 characters - 

this happens: I'm taken to the Netflix authentication page > login to Netflix > am taken to https://clients3.google.com/cast/auth/3p/netflix/callback?state= (followed by the same 1239 characters) but that page returns a 400 error from the server, the page title is "Error 400 (Bad Request)!!1" and the content of the page is:

400. That’s an error.

The server cannot process the request because it is malformed. It should not be retried. That’s all we know.

I'm going to call Chromecast support and follow up when I can. 

[earthsound]

After an unfruitful attempt by Chromecast support (trying relinking again, unplug Chromecast device & TV for 2 minutes > plug in > try again, uninstall Google Home > reinstall > try again), I was asked to send screenshots after a ticket was opened. Sent the error URL from the mobile browser attempts as well as the 400 error and server response headers, etc., seen when trying via a desktop browser. Will follow up as I can. 

[earthsound]

After sending in the screenshots, URLs, server response headers, etc., I received a response from the Google Nest Customer Care team stating:

• this was a known issue
• the issue was due to a recent update (it was speculated during the phone call it was due to a recent firmware update) 
• product engineers are working on a resolution

Reading between the lines, it appears that either the (in my case, Chromecast gen 2) device or Google Home app sends a state encoded in a way the Google server cannot process (due to a firmware update) or they changed something on the server side the other day that broke how all of the devices are coded to send the state when linking. 

Fwiw, my Chromecast is in the Preview program and is running system firmware version 313652 & cast firmware 1.56.313652 for anyone out there wanting to compare. 

[Toglamgirl]

Thank you for all that detail I’m gonna have to try everything again. ☹️

[deony]

Great followup! I basically did all of the same and sent my results to support. Unfortunately this really needs to be at Level 3+ or whatever the google developer level support is because it appears there is a legit bug that is blocking many users from using google home, google hub, chromecast with Netflix as intended. This isn't going to get solved by customer support telling us to restart or reinstall... good luck to us all!
FWIW everyone reading this, fill out this form https://support.google.com/googlenest/contact/nest_community and maybe that will get some notice

[Toglamgirl]

Thanks I used your link and I’ve sent them an email this is so frustrating !!  

[Jeran]

Hey there everyone,

Does anyone have any more questions or need any additional help? 

Thank you,
Jeran
 

[bgb1122]

Well, it's still not fixed so...

[FunkyPanda]

This guy is something else, man. Low effort just got to a new low

[Jeran]

Hiya FunkyPanda,

Reiterating the same question I asked bgb1122, would you be able to tell me what device you were experiencing this issue on? I was able to link Netflix to Google Home on my Samsung Galaxy S9 running Google Home 2.60.1.19.

I appreciate your help on this.

Best regards,

Jeran

[Jeran]

Hey there bgb1122,

Just out of curiosity, what device do you have Google Home installed on? Reading the thread, it seems to be mostly Android phones mentioned, I would like to confirm if it is an Android issue, or a Pixel one. For context, I was able to link Netflix on my Samsung Galaxy S9 earlier today running Google Home 2.60.1.19.

Best regards,

Jeran

[bgb1122]

Pixel 6 Pro. When I sign into Netflix from Google Home I end up at a blank white page.

 

[FunkyPanda]

OnePlus 9 Pro

[cthgoogaccount]

First I had the issue with a Pixel 5a and now I am having it with a Pixel 6 Pro.

[Esa]

Me. It also will not relink for me. After I enter my email and password and click link, I get a blank screen that says “clients3.google.com”. I am an iPhone user. 

[Kateriine]

Happy to join the growing community that experiences this issue 😅

[kurups]

I exactly face the same issue as mentioned by tstar7028. On top of this , if the device (google nest mini) is switched off and on again, the entire wifi needs to be Configured again. If wifi router switches on/off, even then the entire configuration of nest mini needs to be redone. This seems like a product not integrated well to work with wifi and all that it needs to work is power and wifi... But doesn't connect to wifi seamlessly. Bad show google. 

[Jeran]

Hey there everyone, 

If you're currently experiencing this issue with the Netflix sign in page linking you to a blank screen with the URL clients3.google.com, please fill out this form to have someone from a higher tier of Chromecast Support reach out to you, as they would have access to more tools to look into this. 

I really appreciate everyone's patience with this, I can imagine it's been more than frustrating. Let me know if you had any more questions, I'm always happy to help out.

Best regards,
Jeran

[Kenfish]

Guy is just passing the issue onto others.  How does this just happen over night and have no fix.  About to boycott all google products.  FIGURE THIS OUT!

[shayankhan1988]

I have filled out the form, but how will this be of help? Shouldn't this be picked up by the developers or server maintenance guys? 

[Nativetexan66]

I have no idea 🤷🏼‍♀️, at least I have other options to watch Netflix, but I used the google nest ALL the time.

[pjcamp]

Obviously they do not use their own products.

[deony]

Same issue here. Netflix WAS working, linked to Google Home and being displayed on 2 different next hub units. Then tonight it stopped working and said it was not linked.
When I attempted to relink, I can log in but then get the dreaded "Clients3.google.com" blank page and it never links. I'm using a Pixel 6a and 4a to try the link and neither work.
My netflix account is active, Logged out of netflix on all devices. Restarted all devices, Tried loading from the desktop site and chrome, no good. Uninstalled, reinstalled. Still gets stuck on the "Clients3.google.com" blank page and never links.
Very strange, I have made no changes to my devices, network, anything and this was working forever...
Any help appreciated!

[deony]

I filled out the form, added more details and hopefully some escalated level of help is available. Thanks

[sba]

I  did all as well. I  am iphone 13. It is crazy to me the app isnt compatible to download on my mac

[Nativetexan66]

I e done the same thing and still “the blank screen”.  It works on everything thing else non google.

[GoogIsAJoke]

This thread single handedly shows not only how terrible Google’s software and app is, but how lazy and incompetent their community “helpers” are. I recommend switching to Amazon products at this point. I never see people complaining about Alexa. 

[deony]

amazon devices have plenty of issues. my google hubs were working flawlessly until now with this netflix issue. seems like once the link is broken, we need something to be cleared or updated to fix it? one would think there'd be a known workaround by now...

[Snellissa]

I'm stuck on the same white page and half ready to sell all my Google products. This is ridiculous. I've tried everything suggested here.

[Cseyler]

Basically what I'm seeing here, because I'm having this very same issue with the nest hub saying unlink and then relink Netflix, is it is suggested to uninstall home and reinstall it. That means to get Netflix to link not only do I have to uninstall and reinstall Google home but I have to reconnect every single smart device I have? That seems like a huge headache just to get Netflix to link. What a shame a huge company like Google can't figure this out. Looking at some of the older replies I can't believe this is going back to January of 22 and it is now November and I'm having the same issue suddenly

[earthsound]

Uninstalling & reinstalling Google Home doesn't fix the issue (at least, it didn't for me) and the issue in this thread was reported in December 2021. I opened a ticket with Chromecast support and will follow up to my posts above.