Netflix currently not working on Nest Hubs

[MplsCustomer]

Starting about 2:40 pm US Central Time on Nov. 10, it hasn't been possible to stream Netflix on a Nest Hub.  The Nest Hub reports that the link to Netflix isn't working and suggests unlinking and relinking to Netflix.  However, the relink to Netflix simply stalls with a blank screen with clients3.google.com at the top.

[MplsCustomer · Accepted solution]

As of about 8:00 am US central time on Sunday, Nov, 13, we are again able to re-link to Netflix.

[JesseH]

Same issue here.  Netflix and Google seem to be having issues.  Trying to relink leads to https://clients3.google.com/cast/auth/3p/done? Which is just a blank screen.  Cannot cast from phone either.

[MplsCustomer]

I get the same blank screen saying clients3.google.com at the top when trying to relink.

I chatted with Netflix Support.  They said there were no problems on their end.  I just chatted with Google Nest Support, ending about 10:20 pm US Central Time.  Excerpts from the chat are below:

It looks like our Engineering Team is already aware and currently investigating to get a permanent fix for this issue.

This issue just occurred and we're trying to figure out what happened.

Allow us 24-48 hours to work on this please.

Affects the integration between Google Home accounts and Netflix Account.

[JesseH]

Awesome work.  Thank you for the info.  I will be patient then.

[MplsCustomer]

Support insisted I reinstall the Google Home app, even though I told them the re-link failed in the Google Home app on my iPad or iPhone.  Only then did they contact engineering to find out that it was indeed a problem.

[JesseH]

Thank you for pushing it that far.  I am in SD, so don't know if it is regional but mine worked the next day (about 18 hours later).

[MplsCustomer]

Google Nest Support wants customers encountering this problem to log "feedback" either by speaking into their Nest Hub or in the Google Home app, so they can tell how many customers are having this problem.

[TomTrei]

Cannot link to Netflix

[gt0524b]

I am having the same issue. Is there any resolving method.

[MplsCustomer · Accepted solution]

As of about 8:00 am US central time on Sunday, Nov, 13, we are again able to re-link to Netflix.

[Julian_]

Can't confirm. Still not working.

[TacoFarmer99]

Can we disable the green solved check on this post? It's misleading as the issue is still prevalent. Google/ Nest, can we get an update on when this will be fixed?

[MplsCustomer]

My reply should NOT be flagged as a "recommended answer".  It seems, as of Nov. 16, that Netflix is still NOT working for most customers.

[PatVR]

Now Jan 2023 and I can't link here in NZ. Are you still having issues? 

[Tdcookie82]

Hi, Did you get this sorted as I'm now having the same issue linking netflix.....blank screen, error 400 etc

[MplsCustomer]

Since many customers in North America, South America, and Europe are still reporting on Nov, 16 that Netflix still does not work for them, my reply should NOT be flagged as a "recommended answer". I have no idea why it was fixed for us in Minnesota, USA, but not for others.

[Nichole88]

I can’t get it to link either

[Nestorbr]

dia 13.11.2022 AS 16:00hs horário de Brasília-Brasil, ainda não é possível vincular á netflix.

[Nestorbr]

13.11.2022 AS 16:00hs Brasília-Brazil time, it is not yet possible to link to netflix.

[Mlabrador]

Hi all, 

Thanks for posting and apologies for the late reply. You can try the troubleshooting steps below. 

For iOS users, try setting Chrome as your phone's default browser. For Android users, try clearing the cache of the Google Home and Netflix app.

Keep me posted. 

Best, 

Nikki 

[Julian_]

Still doesn't work.

Shows a blank page and the parameter "status" in the http GET clearly indicates an error https://clients3.google.com/cast/auth/3p/done?status=error

[Kl23]

Hi there,

I've tried everything I can think of (uninstalled both Google home and Netflix, cleared the cache in both apps and cleared my browsing history). Any suggestions? I'm still getting stuck at the following URL: https://clients3.google.com/cast/auth/3p/done?status=error

[Christophe03]

même problème ici en France depuis ce matin

[Carlisle]

Hub max told me Netflix needed to be unlinked then linked again in order to use it. I went to google home, video, hit unlink for Netflix, then hit link to relink but when I get to the sign in screen, I enter my info and get a blank screen and nothing is happening. It never completes the signin.  So frustrating! 

*** update - mine seems to be working now.

[MplsCustomer]

@Carlisle 

Yeah, something broke the integration between Google Home accounts and Netflix on Nov. 10 and Google Nest Support was saying the night of Nov. 10 it would take 24-48 hours to fix it:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Netflix-currently-not-working-on-Nest-H...

[Htq]

Happened to me too 

[MplsCustomer]

And not fixed yet.

[JPEngland]

Yes Me too ........

[gn02903173]

yes me too...................................dwojdwoaidjoa iwjaod ija waoi joaiw d

[MplsCustomer]

As of about 8:00 am US central time on Sunday, Nov, 13, we are again able to re-link to Netflix.

[Htq]

It's fixed now.. 🙂

Was scared it was permanent.. 

[neptunemarvin]

Still not working for me. Failed on IPhone 13 and Pixel 6. Was working until 3 days ago. Uncool Goo…

[Carlisle]

Mine just started working. Finally.

[Mlabrador]

Hi all, 

Thanks for posting and apologies for the late reply. You can try the troubleshooting steps below. 

For iOS users, try setting Chrome as your phone's default browser. For Android users, try clearing the cache of the Google Home and Netflix app.

Keep me posted. 

Best, 

Nikki 

[TacoFarmer99]

Still not working here. Tried from a Pixel 4a and a 6a with no luck. Cache cleared on Netflix, chrome, and home app. No luck. 

[Carlisle]

Chrome is already my default. 

[Mlabrador]

Hi all, 

Thanks for trying the steps provided. Our team is already aware of it and will get back to you once I get an update from them. 

Best, 

Nikki 

[jgernaat1987]

Same issue. ETA when fix?

[MigNix]

Didn't work, had been a problem for a while now... Uninstalled everything deleted cache and storage and nothing 

[jgernaat1987]

Same issue, I tried this. Problem still persists