Netflix currently not working on Nest Hubs

[MplsCustomer]

Starting about 2:40 pm US Central Time on Nov. 10, it hasn't been possible to stream Netflix on a Nest Hub.  The Nest Hub reports that the link to Netflix isn't working and suggests unlinking and relinking to Netflix.  However, the relink to Netflix simply stalls with a blank screen with clients3.google.com at the top.

[MplsCustomer · Accepted solution]

As of about 8:00 am US central time on Sunday, Nov, 13, we are again able to re-link to Netflix.

[Azuuiku]

Aquí en en LATAM también tenemos el mismo error de vinculación 

[Chichi2011]

Hello, I contacted Google customer service and there is currently a bug. Google and Netflix teams are working to resolve the issue.

[Onemind]

Same issue for the last 5 days. Why does this keep happening to only Netflix integration and each time it takes a long time for Google to fix it? 

[Mistjif68]

Tuesday 11/15, same issue here. I'm wondering if this has to do with Netflix's anti password sharing. Commenting to stay in this thread for updates. 

[TheColonel]

That is not a bad theory imo.

All my other streaming services are linked and working as they should so that seems to point to something Netflix has done.

[Umbugu]

Still having the same issue been days now what is wrong?

[Chantix]

Really looking forward for a fix...

[Azazel1988]

Same problem in Spain since 2 days ago

[VenumX]

also have been experiencing this for the last week or so… luckily the tv is a smart tv and i can watch directly there, just annoying not being able to have google do things,

[HansL]

Problem still persists. Is anyone at Google actually trying to fix this?

[Extibal]

Try this link I get farther than the app but it still fails. https://www.netflix.com/partnerconnect/googlehome?response_type=token&client_id=GOOGLE&redirect_uri=...

[SirVictor93]

Same problem in Italy 16 November 22

So you are telling me there is no solution or fix?

[SuperInterested]

Seriously when are Google going to solve this, Google assistant will not link to netflix via your own Google Home application. This literally breaks your Google assistant ability to play external video. So either your clients3 bucket is broken or the authentication and token procedure is broken in netflix. Your partner in this integration.  You need to work together to solve it. This is broken for over a week now. Do you not have any incident management in house ? No response from anyone in Google on this. Do you even monitor threads

[DominikH]

Same problem here. Deleting caches and also trying with a different phone / google-Account doesn´t help.

[AleSp81]

Same problem in Spain. Remains after few days. Keep on truying. I  would expect a better and faster fix from a company like Google.

[QoogleTV]

Same problem in The Netherlands

[KumQuat]

Same problem in France today, it's very boring ...

[jgoesaert]

Did Elon Musk take over Google??? That might explain the issue... 😂

Got the same issue for days...

[MplsCustomer]

Our link to Netflix, which was fixed on the morning of Nov. 13, is now broken again. When attempting to play something on Netflix, it starts to play and then says "Your account is no longer linked. Please relink through the companion app." But in the Google Home app, we are still linked to Netflix. When I clicked on "Manage" I got a message with a screen entitled "This app will be linked to" title with a blank profile square and a "Confirm" button; clicking that brought up a Sign In screen, which returned me to the same screen with the "Confirm" button. If I clicked "Unlink" and tried once again to link, I got the now infamous blank "clients3.google.com screen" and nothing else.

I just spent 105 minutes on the phone with Netflix Support. They said they were completely unaware of this issue. I told them it was affecting hundreds of Google Nest Hub customers and sent them links to posts in this forum. They said they would investigate.

[Maddanj]

I have a Google Nest Hub Max just upgraded to fuchsia and Netflix does not appear as an option. I went into the the Google Home app and and got the same blank square as you when I went to manage Netflix. I didn't go any further I started to look for support.

Why do Google roll out these OS updates that are so buggy? Choice would be a good thing

[Chichi2011]

the problem is solved. I just paired Netflix with home this two minutes ago.

[jgoesaert]

Yes, it works fine now. Thanks Google Support 

[Haike]

This morning I thought I try it again. I could link Netflix to Google home. But now I could not see all the other links, like Disney, YouTube or those. I tryed to tell google to play me something on Netflix, and it worked. I will not unlink anymore when Netflix or my tv tells me. So Netflix solved for me, but it still isn't fixed perfectly.

[bug_eater]

Works for me too today.     The other links disappearing is not something I see.

Given this happenned the day after it was reported to netflix, I strongly suspect it was something on their end.  It's too bad there's no Netflix forum equivalent like this Nest one.

[SuperInterested]

Back working for me now too. Finally working but it took them over ten days to acknowledge there was a fault . Very slow guys whomever side it was on. Thankfully resolved

[TheColonel]

Mine has now linked also.. no other issues encountered.

[ztra]

Worked for me as well.

[Sarah_E]

I was able to link my accounts this morning; I'll have to check it out plays when I get home from work.

Thanks to everyone who chimed in.

[amrhsn]

I was able to re-link Netflix with my google home app - it's working fine now 8:15 AM ET 

[Onemind]

Finally fixed. It's working for me as well

[caver]

I had the same issue,

But, when we connected my phone to another network and tried to link the account again it worked. I'm so happy it's working now so i don't want to investigate this somewhat dubious "solution" further

[HansL]

Based on the recent reports, I retried as well and it's working again 🙂

[Muddi]

Hey everyone,

Sorry for the delays. Happy to hear that some of you are able to link their Netflix account now. For those users who still have issues linking their Netflix account, please provide the following information below:

• What country are you located in?
• Firmware version of the Google Home app on your phone.
• What is the make and model of your phone/tablet
• What exact error message are you getting when linking your account?

Looking forward to your response.

Cheers,

Muddi

[Princesss]

Hi everyone,

Thanks for updating us. I'll go ahead and check it with the team and will update this thread as soon as we have some news to share.

Best,

Princess

[Maddanj]

Still not working UK

[Muddi]

Hi Maddanj,

To confirm, have you tried to unlink and re-link your Netflix account from the Google Home app? What is the current version of the Google Home app on your phone? Also, what specific message are you getting when playing Netflix to your TV?

Cheers,

Muddi

[Muddi]

Hey folks,

Sorry to hear that. Which country are you located in? Also, what is the current version of your device and the Google Home app?

Cheers,

Muddi

[mangodove]

I am located in Singapore, ios 16.1.2 and app version 2.62.115

[Muddi]

Hey mangodove,

Which Nest Hub device do you have (1st or 2nd gen)? Could you tell us the firmware version as well as the Google Home app version on your phone?

Cheers,

Muddi

[mangodove]

Google Nest 2nd gen.

Google Home App Version 2.62.115