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Netflix currently not working on Nest Hubs

MplsCustomer
Bronze
Bronze

Starting about 2:40 pm US Central Time on Nov. 10, it hasn't been possible to stream Netflix on a Nest Hub.  The Nest Hub reports that the link to Netflix isn't working and suggests unlinking and relinking to Netflix.  However, the relink to Netflix simply stalls with a blank screen with clients3.google.com at the top.

2 Recommended AnswerS

MplsCustomer
Bronze
Bronze

As of about 8:00 am US central time on Sunday, Nov, 13, we are again able to re-link to Netflix.

View Recommended Answer in original post

KiiFromGoogle
Community Manager (Admin)
Community Manager (Admin)

Hey everyone,


Glad to hear that things are back on track. We checked on this, and it looks like our friends over at Netflix have rolled out a fix.

If you're still experiencing this behavior, please let us know!

View Recommended Answer in original post

606 REPLIES 606

Yep, same issue here..

PatVR
Community Member

I got mine sorted but it was not a technology issue. It has something to do with shared Netflix accounts and perhaps the fact that more than one Home is linked. Can't be sure. 

I created a new account on NF and it linked within seconds.

PatVR
Community Member

I got mine sorted but it was not a technology issue. It has something to do with shared Netflix accounts and perhaps the fact that more than one Home is linked. Can't be sure. 

I created a new account on NF and it linked within seconds.

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Let's go ahead and try these steps below:

 

  1. Open the Google Home app.
  2. Tap account (the customer’s initial or their profile picture).
  3. Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon > choose another account or Add another account .
  4. Go back to the home screen.
  5. Tap the plus icon > Video. Choose Netflix > copy the URL then paste it to a Chrome browser on your phone.
  6. Follow the steps to link your account.

Keep us posted,

 

Cheers,

Muddi

Tdcookie82
Community Member

Im now having this problem......blank page, error 400 etc.  Is this a server issue or something I need to do? I've factory reset the home hub but still not linking netflix

Muddi
Community Specialist
Community Specialist

Hey Tdcookie82,

 

My apologies for the late response. I just wanted to check if you still have issues linking your Netflix account from the Google Home app?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey everyone,

 

It's been some time since this thread was updated. Does anyone here need assistance?

 

Cheers,

Muddi