03-28-2023 07:14 AM
I'm just setting up a new Nest Hub Max, and tried to watch the tutorial, but it won't get part the bit where you have to swipe left from the right side of the screen. I've tried swiping countless times, but nothing happens, and I can't move on to the next stage in the tutorial.
Any ideas??
03-28-2023 07:29 AM
Hello @itm,
Thanks for reaching out. I'm sorry to hear you are experiencing this issue. Have you tried factory resetting the device? Here's a step-by-step guide to help you get started if you have not.
Hope that helps! 🙂
03-28-2023 07:56 AM
TBH I'm not sure it's worth the trouble of a factory reset - I'd only just taken it out of its shrink-wrap when I hit the problem. It would be annoying to go through the whole setup process again, only to get the same problem.
03-28-2023 05:17 PM
You could also try a simple reboot, which does not erase any settings. You can do so from within the Google Home app, or you can unplug your Nest Hub Max for a minute.
03-29-2023 01:38 AM
Thanks for the suggestion. I just power cycled it, but I don't see any option to replay the tutorial. It looks like it may only be available after a factory reset.
03-29-2023 02:40 AM
Hi itm,
Thanks for sharing details about the issue. I appreciate and for helping here.
I know how it feels not having a working device when needed. To help us get a better picture of what's happening, do you mind sharing a video? Follow the steps below to know-how:
Looking forward to your response.
Cheers,
Muddi
03-29-2023 02:56 AM
Sure - what exactly do you want to see a video of?
03-29-2023 03:35 AM
Hey itm,
Please share a video showing the issue on your device so we can check it further.
Thanks,
Muddi
03-29-2023 03:37 AM
I'm not sure which video would demonstrate "the issue" - I can no longer access the tutorial, so have no way of starting it?
03-29-2023 03:40 AM - edited 04-02-2023 03:24 PM
Hi itm,
Could you tell us the status of your device now? Is it working?
Cheers,
Muddi
03-29-2023 08:28 AM
Yes it's working normally. I just never got to see the introductory tutorial, and I don't see an option anywhere to access it.
03-29-2023 01:51 PM
03-29-2023 01:54 PM
Hi itm,
Thanks for confirming. Usually, tutorials are shown during the set up process. Here's a link to what is included on the tutorial: https://goo.gle/3QnNxUK
Let us know if you have additional questions and I'd be glad to answer it for you.
By the way, thanks for chiming in @listairee.
Best,
Princess
04-01-2023 10:31 AM
Hi there,
Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
Best,
Princess
04-02-2023 03:23 PM
Hey folks,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
Cheers,
Muddi