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New wifi, trying to reset up google home & mini. Cant find them anywhere on device. Can anyone help

Beckymd25
Community Member

‎02-01-2023 08:10 AM

I got new wifi. I tried to reset up my Google Home and home mini but I'm unable to find the decives anywhere on my mobile. 

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5 REPLIES 5

MplsCustomer
Bronze
Bronze

‎02-01-2023 08:41 AM

@Beckymd25 

Google Nest does not make it easy to change Wi-Fi.  Usually, you should remove the Google Nest device from the Google Nest app or Google Home app while you are still on the old Wi-Fi network, then do a factory reset, and then re-install.

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Beckymd25
Community Member
In response to MplsCustomer

‎02-01-2023 11:11 AM

@MplsCustomerThank you for the response and suggestions. I'm not using Nest. I actually have the 1st gen Google Home speaker and a mini. When I couldn't find them, I did delete them and now I can't find anything to connect to. Can you tell me how to do a factory reset? I have already unplugged devices, removed app from phone and reinstalled. 

 
Thanks in advance!
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MplsCustomer
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In response to Beckymd25

‎02-01-2023 11:17 AM

@Beckymd25 

The Google Home speaker and the Nest Mini are actually both regarded as Google Nest devices and are part of a Google Nest "home/structure" in the Google Home app or Google Nest app.

If you couldn't find the devices (in the Google Home app?), how were you able to delete them?

This is Google Nest's Help page for doing factory resets on various speakers, with illustrations for each:

https://support.google.com/googlenest/answer/7073477?hl=en

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Beckymd25
Community Member
In response to MplsCustomer

‎02-01-2023 01:23 PM

@MplsCustomer thank you so very much! You're a lifesaver 🙂 I was able to do the factory reset with the docs you provided and able to get both devices set up on my new wifi. Sorry, my lingo was off on that Nest. I thought that was a thermostat lol. Cheers to you!!!!

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Dan_A
Community Specialist
Community Specialist
In response to Beckymd25

‎02-04-2023 09:58 AM

Hi folks,

 

@MplsCustomer, hats off to you and helping out and resolving the concern.

 

@Beckymd25, I'm glad that you're able to work this out and thank you for following the steps MplsCustomer provided . As we got our resolution here, I'm going to mark this one as resolved and will be closing this thread after 24 hours. Please feel free to open up a new thread if you have other questions or concerns.

 

Best,

Dan

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