No power up nest hub gen2

[Ts1961]

New nest hub will not power on. Tried several ‘fixes’ but screen remains black. 

[Azarco]

Hey there,

We're sorry for the trouble this may have caused you — let's see what's going on.

A few questions:

1. Is your Google Nest Hub plugged directly into a wall outlet or surge protector?
2. When the display is plugged into the wall outlet, does it show any LED lights that indicate that it has power?
3. Are other devices able to receive power from the same outlet?
4. Are you using the original power cable and adapter?
5. Have you tried plugging it into a different wall outlet?
6. Was there any type of electrical outage around the time the issue began?

Give these steps a try:

1. Plug the speaker or display into a different wall outlet.
   Note: Make sure they are not connected to a surge protector to rule out all other hardware.
2. Discharge the speaker or display:
   1. Unplug the power adapter from the outlet and the speaker or display.
   2. Leave it unplugged for 20 seconds.
   3. Plug the power adapter into the speaker or display.
   4. Plug the other end of the power adapter into a wall outlet that works.
   5. Check if any LED lights would appear on the back of the speaker or display.
3. If you have a second speaker or display, ask them to use the power adapter from the one that currently works.

Looking forward to your response.

Best,

Alex

[Azarco]

Hello Ts1961,

It's me again. Checking back in if the suggested steps above help. If you're still having trouble with this, let us know, we'd love to assist.

Regards,

Alex

[Azarco]

Hi there,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Thanks,

Alex

[Ts1961]

Thanks for the info however I have tried all of the suggestions mentioned and there isn’t any sign of life in the nest hub, not even a light or G screen completely dead.

[Juni]

Hi Ts1961,

Thanks for trying that. Sorry that you are still experiencing the issue.  From which country are you contacting us from and when and where did you purchase your device?

Regards,

Juni

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Cheers,

Dan

[Dan_A]

Hi Ts1961,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Kind regards,

Dan