Not recognizing my voice

[Gregdubeau]

I have two accounts linked with Google one I had from years ago when we purchased our first nest product. I recently purchased the Google hub max Which is linked to my second account. 

my nest thermostat uses my Rogers account and my second account is my personal Gmail account. 
The Google Hubmax does not recognize my voice with my Rogers account linked to my hub and if I change it to my Gmail account it does not show my nest camera on the hub max. Any help would be greatly appreciated. 

[MplsCustomer]

@Gregdubeau 

It's not clear why you want to use two different accounts for your devices, whether both of your accounts are gmail accounts, or whether one of your accounts is an unmigrated Nest account. And it seems you may also have two "homes" in the Google Home app and/or Google Nest app.

Perhaps you could go into Settings for your Nest Hub Max in the Google Home app, select Recognition & Sharing, select Linked Account(s), and add both of your gmail accounts there.

Or perhaps you could get all of your Google Nest devices linked to the same gmail account and same "home" in the Google Home app. I'm not sure exactly how to do this because it's not clear what you really have. And some people have had issues trying to migrate an old Nest account to a Google account that already has Google Nest devices attached.

You could try contacting Google Nest Support to see if they can guide you through: https://support.google.com/googlenest/gethelp

[Azarco]

Hey Gregdubeau,

MplsCustomer we appreciate the help!

We recommend that you set up all your devices using the same account and assign them to the same home structure. You need to set up Voice Match so that your Google Nest Hub Max can recognize your voice.

Thanks,

Alex

[Azarco]

Hey Gregdubeau,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best,

Alex

[Gd5]

I am still having problems with this and would prefer some one on one tech support. Is there somebody I can talk to you either virtually or through text message to solve my issue?

[MplsCustomer]

@Gd5 

If you use the Support link in my earlier reply above (https://support.google.com/googlenest/gethelp), you can choose to talk to Support via chat.

[Azarco]

Hey there,

Thanks for that information MplsCustomer!

Gd5, have you had the chance to contact our support team? If not, kindly fill out this form and let us know once you're done.

Kind regards,

Alex

[Azarco]

Hey Gd5,

Checking back in — have you had the chance to fill out the form? Let us know if you still need our help.

Best,

Alex

[Azarco]

Hey Gd5,

How's it going with your Nest Hub Max? Don't forget to fill out the form, should you need our help.

Thanks,

Alex

[Azarco]

Hey Gd5,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex

[Gd5]

Thank you for all the responses we have got it to work now

[Azarco]

Hi Gd5,

Glad to hear it's all working now. Don't hesitate to reply to this thread if you have other questions with your Google Nest devices.

Best,

Alex

[Azarco]

Hey Gd5,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Alex