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Pop/clicking sound

Lpoolck
Community Member

At 6:50am every morning my nest hub makes a loud popping/clicking sound. It also does it at least one other time through the middle of the night but I cannot get the exact time for that one. 

Ultrasound sensing is turned off. No routines are scheduled. Running latest firmware. Reboot doesn't fix the issue. 

 

Anyone got any suggestions?

 

Thanks 

 

1 ACCEPTED SOLUTION

Lpoolck
Community Member

Ok, I have solved it @MrVacca 

The cause of the sound is 'night mode'. When you have this feature on, and it comes to the end the active period, the hub's speaker will make the popping/clicking sound.  Pretty annoying bug especially when you are using night mode feature so the device is quieter!

View solution in original post

5 REPLIES 5

MrVacca
Silver Product Expert
Silver Product Expert

Hi @Lpoolck 

Are you doing a factory reset or just unplugging and plugging it back in? 

Lpoolck
Community Member

Unplugging and/or rebooting via home app. I have done a factory reset tonight and I will report back if issue persists. 

Lpoolck
Community Member

Ok, I have solved it @MrVacca 

The cause of the sound is 'night mode'. When you have this feature on, and it comes to the end the active period, the hub's speaker will make the popping/clicking sound.  Pretty annoying bug especially when you are using night mode feature so the device is quieter!

View solution in original post

frances
Community Specialist
Community Specialist

Hi All, 

 

First, thank you @MrVacca for helping answer this post. I appreciate your help!

 

Hello @Lpoolck, thanks for your post! I just wanted to double check, has your issue been resolved? Please let me know, thanks! 

Lpoolck
Community Member

Hello @frances Yes, I have found out what was causing the noise. However the issue still remains as such as I'm no longer able to use the 'night mode' feature. This is because whenever activated, the popping/clicking noise will occur when the custom time night mode starts, and also when the custom time night mode ends. In my case it started at 10pm and ended at 6:50am. So I received two popping/clicking sounds, one at 10pm and one at 6:50am. 

 

Thanks